Address
Form of workTitle: Client Director - OEM Customer Success (Pricing and Incentives)
Location: Troy MI, Southeast Michigan, USA, Remote (Troy, MI or West Coast Preferred)
Reports to: Managing Director, Automotive Analytics & Advisory
Position Description: Join a dynamic, high impact and growing data and analytics organization as a Client Director on the J.D. Power's Data and Analytics Customer Success organization
Customer success lead for multiple OEM clients (domestic and import). You will be the subject matter expert on all things automotive sales, pricing, incentives and residual values . The role includes developing key actionable insights and leading monthly discussions with Director/VPs at OEMs. A successful Client Director will be seen as a trusted advisor by the OEM and will be the go-to-person for US auto sales, pricing , incentives and residual values related insights
In this role, you will have the opportunity to establish yourself as an expert in the automotive industry using PIN's proprietary transactional data, ALG's industry benchmark residual value data and predictive analytics tools. You will work with clients on recurring engagements to optimize multi-billion-dollar budgets, specifically in the areas of pricing, profitability, promotion/incentives tactics and strategies, residual value analysis, demand planning and market sizing. You will regularly present to and interact with an audience of high-ranking automotive OEM executives. Client engagements also cover distribution, inventory optimization, remarketing and financial services in the very exciting, dynamic, and complex automotive industry.
The Career Opportunity: This role will use your analytical, business, and client-facing communication skills, while leveraging your knowledge of the automotive industry. You will also have the opportunity to pursue new business development opportunities enabling your career growth within the OEM Customer Success organization. Data analytics is the largest, and fastest growing, division of the company.
Responsibilities:
The Team / The Business:
They will be part of a high performing team of Client Directors. The culture of the team is one of individual achievement with strong support from the peers and leadership. We want individuals who are equally willing to take the lead on a project as they are in working together with their peers. We want people who are willing to challenge the status quo, while maintaining a strong focus on delivering value to the customers. We celebrate successes as a team and learn from our failures
Our Hiring Manager says:
"I'm looking for the kind of person who is not satisfied with how things have always been done. I want the candidate who is willing to experiment, drive data driven decisions, be a change maker and is seen as a valuable resource by their peers"
J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company's industry benchmarks and reputation for independence and integrity have established it as one of the world's most well-known and trusted brands.
Truth that Transforms: At J.D. Power, we amplify the voice of the consumer, and help brands improve the value of their products and services. Our capabilities empower everyone in the global commerce ecosystem, enabling better purchase decisions - and better business results. We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies improve the customer experience. But data is only as powerful as the analysis and insights tied to it-and we put that power in the hands of our clients through our interactive reporting platforms. The data, analytics, insights, best practices, and action plans clients need are available whenever and wherever they need them, to help them make data-driven decisions that will improve their customer experience and drive positive financial results.
J.D. Power's recruitment efforts are aligned with the company's commitment to provide opportunities rooted in diversity, inclusion, and equality.
Our Vision: To be the leader in providing advanced data solutions that empower industry transformation.
Our Mission: We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.
Our Values: We are Truth Finders, Change Makers and Team Driven.
We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.
To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
#LI-SK1
#LI-Remote
Location: Troy MI, Southeast Michigan, USA, Remote (Troy, MI or West Coast Preferred)
Reports to: Managing Director, Automotive Analytics & Advisory
Position Description: Join a dynamic, high impact and growing data and analytics organization as a Client Director on the J.D. Power's Data and Analytics Customer Success organization
Customer success lead for multiple OEM clients (domestic and import). You will be the subject matter expert on all things automotive sales, pricing, incentives and residual values . The role includes developing key actionable insights and leading monthly discussions with Director/VPs at OEMs. A successful Client Director will be seen as a trusted advisor by the OEM and will be the go-to-person for US auto sales, pricing , incentives and residual values related insights
In this role, you will have the opportunity to establish yourself as an expert in the automotive industry using PIN's proprietary transactional data, ALG's industry benchmark residual value data and predictive analytics tools. You will work with clients on recurring engagements to optimize multi-billion-dollar budgets, specifically in the areas of pricing, profitability, promotion/incentives tactics and strategies, residual value analysis, demand planning and market sizing. You will regularly present to and interact with an audience of high-ranking automotive OEM executives. Client engagements also cover distribution, inventory optimization, remarketing and financial services in the very exciting, dynamic, and complex automotive industry.
The Career Opportunity: This role will use your analytical, business, and client-facing communication skills, while leveraging your knowledge of the automotive industry. You will also have the opportunity to pursue new business development opportunities enabling your career growth within the OEM Customer Success organization. Data analytics is the largest, and fastest growing, division of the company.
Responsibilities:
- Become a trusted advisor for OEMs on all things sales, pricing, incentives, and RVs
- Earn the trust of the client executives based on their ability to distill the data into insights and recommend actions that will enhance the client's profitability
- Provide C-suite automotive executives with pricing, incentives and business planning recommendations
- Become a subject-matter expert in automotive analysis, aggregating data from multiple disparate data sets to explain sales and pricing performance, the competitive landscape, and industry dynamics
- Develop and present actionable insights based on PIN and ALG data, developing client specific solutions for upcoming challenges, and ensuring the stickiness of PIN data and ALG consulting through case studies
- Identify and pursue white space opportunities for business development among existing and potential clients
- Support development of the next generation of Data Analytics leaders ensuring continued growth of the world-class Customer Success organization
- Interact with team members, and clients, with analysis supporting decisions related to sales, pricing, and incentive tactics
- Proactively identify client needs and develop new analytical frameworks and solutions to satisfy those needs and grow the business
- Support the sales/business development organization by proactively identifying PIN and ALG based solutions to client challenges and concerns
- Be a mentor to junior analysts and support their development
- 10+ years of experience in consulting / finance / analytics or sales
- MBA highly desirable
- Auto industry experience a must, ideally in sales or finance
- Desired skills include: Data analysis, Problem solving, story-telling, communication, leadership level presentations
- Ability to think quickly on your feet
- Software experience in Excel, Tableau, PowerPoint
- Consulting experience highly desirable
- Ability to interact effectively with people including senior management
- Thrives on tackling difficult problems in a dynamic and fast-paced environment
- This role will use your analytical, data visualization, business and communication skills enabling your career growth within the Data Analytics Division at J.D. Power.
- Data Analytics is the largest, and fastest growing, division of the company. You will have an opportunity to interact with industry executives and leaders.
- This position will be the key source for selecting future leaders across the company
- They will have control and be responsible for their career growth with support and mentorship provided by the leadership group
The Team / The Business:
They will be part of a high performing team of Client Directors. The culture of the team is one of individual achievement with strong support from the peers and leadership. We want individuals who are equally willing to take the lead on a project as they are in working together with their peers. We want people who are willing to challenge the status quo, while maintaining a strong focus on delivering value to the customers. We celebrate successes as a team and learn from our failures
Our Hiring Manager says:
"I'm looking for the kind of person who is not satisfied with how things have always been done. I want the candidate who is willing to experiment, drive data driven decisions, be a change maker and is seen as a valuable resource by their peers"
J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company's industry benchmarks and reputation for independence and integrity have established it as one of the world's most well-known and trusted brands.
Truth that Transforms: At J.D. Power, we amplify the voice of the consumer, and help brands improve the value of their products and services. Our capabilities empower everyone in the global commerce ecosystem, enabling better purchase decisions - and better business results. We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies improve the customer experience. But data is only as powerful as the analysis and insights tied to it-and we put that power in the hands of our clients through our interactive reporting platforms. The data, analytics, insights, best practices, and action plans clients need are available whenever and wherever they need them, to help them make data-driven decisions that will improve their customer experience and drive positive financial results.
J.D. Power's recruitment efforts are aligned with the company's commitment to provide opportunities rooted in diversity, inclusion, and equality.
Our Vision: To be the leader in providing advanced data solutions that empower industry transformation.
Our Mission: We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.
Our Values: We are Truth Finders, Change Makers and Team Driven.
We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.
To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
#LI-SK1
#LI-Remote
