Client Care Specialist

Job Title: Client Care Specialist

Company: Monroe Medspa

Location: Rochester, NY

Position Type: Full-Time

About Empower: Empower Aesthetics, backed by Shore Capital Partners, is a dynamic medspa platform offering business management support to partner practices. Our centralized system, operational best practices, recruiting network, and marketing expertise empower providers to scale their brands and become leaders in the aesthetics industry. We are the first choice for ambitious providers seeking rapid growth and unmatched resources.

About Monroe Medspa: Monroe Medspa is a premier wellness and aesthetics center committed to enhancing the overall well-being and confidence of our clients. Our mission is to provide exceptional care, rejuvenating experiences, and personalized solutions to help individuals look and feel their best. We pride ourselves on delivering top-notch service in a welcoming and luxurious environment.

Position Summary: As the frontline ambassador for Monroe Medspa, the Client Care Specialist plays a pivotal role in creating an unparalleled experience for our clients. This role involves being the first point of contact, warmly welcoming clients, and efficiently coordinating services across all spa departments. Join our team and contribute to a culture of excellence, compassion, and client-centric care.

Essential Job Duties:

• Interact with clients and coworkers in a professional, compassionate, and friendly manner, guided by the company’s mission, vision, and values.
• Accurately and efficiently schedule client appointments, considering both client and provider availability.
• Handle incoming calls, voicemails, emails, and texts promptly and proficiently.
• Possess in-depth knowledge of Monroe Medspa’s products and services, including pricing and promotions, providing accurate information to clients.
• Maintain confidentiality and handle sensitive client information discreetly and professionally.
• Collaborate with colleagues to ensure clients receive the highest level of care.
• Address client concerns, offer solutions, and escalate when necessary.
• Assist with morning huddles, ensuring a seamless appointment experience for clients.
• Handle cash transactions, process payments, and balance the drawer daily, including bank deposits.
• Ensure correct promotions/discount codes are input into the client’s file.
• Conduct weekly inventory and report information to the Office Manager.
• Assist in various administrative tasks, including patient check-in/check-out procedures and maintaining office supplies.
• Ensure effective utilization of loyalty programs (Alle, Aspire), including signing up and processing treatments.
• Coordinate facility maintenance duties under the direction of the Office Manager.

Minimum Qualifications:

• Some customer service or sales experience, with a passion for providing high-quality patient care.
• Interest or experience in aesthetics, wellness, and skincare is a plus.
• Exceptional approach to client service, focusing on communication, timely solutions, and client needs.
• Ability to act with integrity, proactively address client needs, continuously improve service, and collaborate with the entire team.
• Ability to work independently and as part of a team.
• Organized and detail-oriented.
• Strong verbal and written communication skills.

Working Conditions (includes physical demands):

• Prolonged periods in a stationary position (up to 50% of the time).
• Occasional movement within the office to access equipment.
• Use hands/fingers to operate computers and office machinery.
• May need to stoop, kneel, or lift boxes weighing up to twenty pounds.
• Effective communication of information and ideas to others.

Join us at Monroe Medspa, where you can contribute to creating a positive and transformative experience for our clients while being a part of a dynamic and supportive team. Apply today to embark on a rewarding career in the world of aesthetics and wellness!

Empowers Aesthetics is an EOE.