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Form of workWe have an immediate need for a Client Care Specialist/Front Desk Customer Service rep who loves animals and enjoys working with the public. This team member needs to be dedicated to client service, client education and patient care with a “Take Charge”, “Can Do It” attitude.
As a Client Care Specialist, you will play an integral role in the overall client experience, while generating business through understanding the needs of our clients. This position requires someone who is self-motivated and truly enjoys serving the public.
Essential Duties
- Welcomes clients and patients to the practice and makes them feel comfortable.
- Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments and F/u appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.
- Communicates with clients as needed regarding invoices and the medical status of their pets.
- Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member.
- Discerns and addresses any potential client problems, complaints, or questions.
- Provides an invoice to clients; itemizes the client’s statement; reviews it orally with the client; and informs the client about hospital policies, such as pre-operative instructions, payment and credit policies, and vaccination policies.
- Contacts clients to schedule and/or confirms appointments and pre-surgical instructions
- Accurately enters and retrieves records and reports, enters fees, charges.
- Accurately processes payments from the client.
- High school diploma or equivalent experience required.
- 1 + years of experience as receptionist/customer service rep in a Veterinary Hospital or Clinic.
- Knowledge of general office practices and procedures, receptionist type duties.
- Excellent communication skills over the phone and face-to-face.
- Customer Service Focused
- Basic math skills.
- Must be able to sit, stand and be mobile for up to 10 hours at a time and may require stooping, kneeling, reaching, grabbing, lifting and carrying.
- Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
- Stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.
- Preferred: Knowledge of veterinary medical terminology and procedures, general computer skills and EzyVet Software.
We care about our employees' personal well-being and believe each employee contributes to the success and growth of our Company. In support of that we offer a variety of perks and benefits such as medical, dental, vision, a 401k that we match, paid time off and life insurance.
CyFair Animal Hospital is an Equal Opportunity Employer. Cyfair does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.
