Address
Form of workClient Care Specialist
Training Shift: 8:00AM-4:30PM
Start Date: 3/19
Location: Troy, Michigan
Pay: $17.00 USD hour (Paid Training/Weekly Pay/ Bonus Incentives)
Employment Type: Contract-to-Hire (3 Months until conversion)
First week fully remote training, 2 – 3 weeks in office for on-site shadowing and on the job training followed by a hybrid schedule.
Benefits of this role:
-Opportunity to work for one of the top Financial Organization in Michigan!
-Work with a friendly team, Comfortable speaking to customers and on the phones!
-Helpful and supportive leadership and executives
-Benefits available on the first day of each month.
-Laptop Equipment Provided
A Day in the Role:
-Individuals in this position are responsible for processing insurance documents and emails received with an emphasis on items that need special handling.
-Individuals should possess a clear understanding of all processes and business rules and how each function integrates with client specifications.
-Individuals in this position will be required for the client communication, audit support, research, and reporting.
-There will be communication via Email and Phone with the client, the insurance agents and in some cases the borrower.
-Phone work is required via outbound and inbound calls, however most of the communication is done via email.
Requirements:
-Must have 6 months to 1+ year of customer service or call center (Office experience is a plus!)
-Microsoft Words, Outlook, Excel proficiency
-Problem solver/ de-escalation handler
-Able to multitask and prioritize when it comes to multiple complex projects or queues
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
