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SalaryPremier Veterinary Group by Ethos Veterinary Health
Premier Veterinary Group by Ethos believes that all veterinarians, pets, and pet owners deserve premier experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues, and each other.
About the Position:
Promote company vision, mission, and core values. Plays a positive and active role in fostering team relationships, leads by example and communicates effectively. Must be flexible, cooperative, dependable, responsible, and have excellent time-management skills.
This position requires you to be self-motivated and be able to differentiate between major and minor issues as they relate to clients and patients. Candidate must be flexible to work nights, weekends, and holidays.
Key Functions for Client Care:
- Greeting and welcoming clients
- Answering the phones
- Screening and directing calls to other staff members
- Providing basic information to callers
- Appointment scheduling
- Filing, scanning, and emailing documentation
- Computer data entry and basic invoicing
- Handling of payment transactions
- Keeping the reception & lobby area tidy and well maintained
Qualifications:
- Work well under pressure and during high levels of stress
- Must possess very strong customer service skills in person and on the phone
- Excellent communication skills
- Strong computer skills for multitasking different programs
- Ability to show compassion and empathy in appropriate situations
- Attention to detail and follow through is a must
- Self-motivated and able to work well as an essential team member
- Able to handle multiple tasks at a time & prioritize effectively
- Able to handle multiple phone lines at a time
Benefits for working with the Premier Vet Group:
Full-time benefits include: health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance with complete access to VetBloom – online library of veterinary education. Compensation is based on experience and skill level.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need
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