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SalaryJob Description
Basically, each and every day, do your best to impress the customer! We are looking for happy, motivated, enthusiastic individuals who truly enjoy helping other people and are motivated by problem solving. Customers love Shamrock Labels staff because we are so committed to their total satisfaction. We are looking for people who want to be a part of that kind of team and enjoy working in a field that directly benefits the world of healthcare.
Primary Job Responsibilities
Basically, each and every day, do your best to impress the customer! We are looking for happy, motivated, enthusiastic individuals who truly enjoy helping other people and are motivated by problem solving. Customers love Shamrock Labels staff because we are so committed to their total satisfaction. We are looking for people who want to be a part of that kind of team and enjoy working in a field that directly benefits the world of healthcare.
Primary Job Responsibilities
- Work closely with customers, via telephone and email, to ensure high levels of satisfaction
- Demonstrate excellent responsiveness and follow through on customer requests
- Obtain and evaluate all necessary information to answer customer product inquiries
- Provide pricing and updates on expected shipment schedule
- Set up new customer accounts
- Process stock and custom orders, per company protocol
- Edit orders entered and prepare for internal distribution
- Organize workflow to meet customer timeframes
- Direct requests & unresolved issues to appropriate resources
- Manage customer accounts
- Record details of customer requests and resulting actions taken on behalf of customers
- Build and maintain customer database
- Exhibit good teamwork by coordinating with other internal departments
- Provide feedback on areas for improvement in departmental processes
- Provide product consultations
- Consistent good work attendance
Qualifications
- Communication Skills - Written & Verbal
- Listening Skills
- Problem Analysis & Problem Solving
- Data Collection & Ordering
- Attention to Detail & Accuracy
- Customer Service Orientation
- Adaptability
- Initiative
- Tolerance for a fast-paced, multi-tasking work environment
- Good working knowledge of Microsoft Office
Please include your cover letter.
