Client Care Coordinator

Home Instead is looking for a caring and compassionate Client Care Coordinator to become a part of our team and join our mission to enrich the lives of our clients, their families, our staff and the senior community in which we serve. Home Instead provides non-medical assistance with the activities of daily living that allow our clients to remain independent in their home.

Qualifications:

• Preferred: 2-3 years - Experience in an office level health care setting with experience in Alzheimer's, Dementia, memory care and the aging process.
• Preferred: Can navigate windows easily and learn new programs quickly. Must be self sufficient in handling complex computing tasks
• Preferred: Excellent driving record and background record.

Primary Responsibilities:

• Ensure the company's policies and procedures and standards/regulations are followed.
• Create and maintain client care plans daily with an emphasis on creating high quality care plans and developing extraordinary relationships with client and family members.
• Meet with potential clients and family members to discuss their needs and provide solutions.
• Be present at the first shift for each client to update care plan and assure understanding from both the client and care pro.
• Train and develop care pros in proper caregiving practices and equipment.
• Provide leadership.
• Give encouragement, support, and recognition needed for the care pro whose position involves responsibility, and often, emotion strain.
• Field Care Pro calls about client needs and or concerns and provide consistent follow up and follow through.
• Work with other team members to coordinate various aspects of client's care.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and care pros, and referral providers/care providers.
• Excellent Customer Service: You truly believe the customer is always right and will take all measures to ensure their satisfaction.
• Fast, efficient, and creative in solving problems relating to people and logistics.
• Must be extremely flexible and able to "go with the flow" or change direction in a very fast changing environment.
• Daily planning and prioritizing client and office needs using fluid and detailed organizational skills.
• Daily driving to and from clients' homes and the office.

Please email your resume to [email protected]

Home Instead provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Home Instead complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Job Type: Full-time

This job is:

• Open to applicants who do not have a college diploma.

Position Information
Title:Client Care Coordinator ID:1120
Please note that this is the job board for the franchise office located at 4635 Chambliss Ave, Knoxville TN 37919. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

For job related questions please call the franchise office at 865-523-1300.