Client Associate

• Participate in daily activities of operational support team and facilitate all client service needs.
• Act as a liaison between Wealth Advisors, Portfolio Managers, Operations, and clients.
• Initiate new account opening process through Centralized Business Services Team. Assist clients with required documentation.
• Perform account maintenance including but not limited to; funds disbursements, name/address changes, charitable gifting, ACATS and DTC transfers, cost updates, billing/fees, client directed trade orders, etc.
• Regular and proactive contact with clients regarding; new account documents, LOA’s, account updates, checks and wires, account performance, trade activity, transfers, statement inquiries, research, fees, objective changes, portfolio market values, stock quotes, online access, etc.
• Monitor account activity including trades, cash flows, debits, margin, tech shorts, performance, transfers, allocations, fees, etc. by utilizing various in-house portfolio systems.
• Provide customized reporting and analysis to client or Wealth Advisor team on a regular or ad hoc basis.
• Prepare subscription documents for Private Equity investments. Track capital calls and distributions.
• Maintain account information and new business pipeline in Salesforce database.
• Maintain accurate and detailed client files.

• Undergraduate degree.
• Series 7 and 66 licenses.
• Minimum of 2-3 years of client service/support or related experience in the financial services industry.
• Proficiency in Microsoft Office including Word, Excel, PowerPoint, and Outlook; familiarity working with financial and marketing databases preferred.
• Strong written and verbal communication skills, strong interpersonal and client servicing skills.
• Ability to organize, prioritize, manage multiple tasks, and keep team apprised on open items.
• Ability to adapt to a rapidly changing and fast paced business environment.
• Team player and a desire to collaborate with others.

The salary range for this role is $75,000-$95,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in New York City. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), life insurance and other benefits to eligible employees.