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SalarySummary
Responsible for establishing, building, and maintaining sustainable customer relationships. Ensures appropriate customer communication, customer focus, and customer control of priorities by coordinating with the customer organization at strategic, tactical, and operational levels. Works with customer to identify opportunities for innovation, cost reduction, improved efficiencies and business challenges. Acts as a liaison between I/S and customer for assigned business units. Ensures that the design and integration of proposed system, software, and hardware solutions leads to the development and growth of the business through effective use of technology.Description
What You’ll Do:
- - Helps the customer define their business needs as
- Assists customer in setting priorities.
- Assists in the definition of I/S work/audit requests and completes the packaging and delivery of I/S work requests estimates and supporting documentation.
- Negotiates final estimates, authorization, and start/completion dates for each request with customer.
- Provides tracking of work requests to allow better control of costs. Monitors work requests to ensure delivery of products and services based on customer’s priorities, estimates, and dates.
- Updates I/S Product Catalog with product features. Systems/Services Monitoring
- - Monitors service levels, reports actual versus agreed to service levels, and reviews service levels with the customer to determine opportunities for improvement.
- Establishes and reports metrics that measure I/S performance and satisfaction to customer.
- Reports Service Level Agreement (SLA) performance.
- Analyzes requested and existing SLAs for reasonableness and takes appropriate action.
- Reports overall customer status to the I/S Management. Account Management
- - Acts as an account manager responsible for the collection, analysis, review, documentation, and communication of customer needs and requirements.
- Ensures I/S solutions are tailored to the customer’s strategies by continually obtaining a complete understanding of the customer’s business needs from initial requirements to final implementation.
- Communicates quickly and accurately.
- Manages political and interpersonal issues.
- Fosters relationships between the customer and the I/S organization as well as analyzes problems, settles disputes, and negotiates with the customer within current contractual boundaries. Internal Marketing
- - Takes proactive marketing approach when communicating with customer in response to external requests for change or internal I/S product activity.
- Assists with pricing, obtains approval by LOB management, and packages/delivers to customer.
- Focuses the communication with the customer on features offered in the I/S Product Catalog and works with I/S team to propose and build tailored, customer-focused solutions. Product Improvement
- - Researches/discovers opportunities to employ the proper subsets of I/S and its products and services.
- Identifies the customer’s strategic business strategies and finds the right products and services to fill the customer’s need and uses internal Marketing to sell the solution.
To Qualify for this Position, You Will Need:
- Bachelor's Degree OR
- 4 years of job-related work experience OR
- 2 years of job-related experience plus an Associate’s degree in any major.
- 3 years related work experience to include experience in client relationship management, I/S marketing, and process/product improvement.
- Strong communications (verbal and written) skills with assertive yet customer-focused style.
- Understanding of information systems, business processes, and the key drivers and measures of success for the business unit and the organization.
- Knowledge of the company’s business practices and direction. Understanding/knowledge of technological trends used to bring solutions to business units.
- Previous business analysis experience.
- Experience to include working closely with I/T in the development/implementation of systems.
- Demonstrated competency in strategic thinking with strong abilities in client management and relationship building/management along with a service attitude.
- Demonstrated competency in management of resources to meet goals and multiple projects.
- Participation on multidiscipline, high-performance work teams.
- Ability to negotiate terms and scope of work documents.
- Ability to prepare and present formal presentations.
- Effective problem solving and conflict resolution skills.
- Microsoft Office
- Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
What We Can Do For You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
Our comprehensive benefits package includes:
- 401(k) retirement savings plan with company match
- Subsidized health plans and free vision coverage
- Life insurance
- Paid annual leave — the longer you work here, the more you earn
- Nine paid holidays
- On-site cafeterias and fitness centers in major locations
- Wellness programs and a healthy lifestyle premium discount
- Tuition assistance
- Service recognition
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
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Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
