AddressNEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.
As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.
Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.
NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.
As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.
NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.
Summary Statement: The Personal Stylist is responsible for acquiring, cultivating, and maintaining relationships with loyal and high potential clients through curated, personal luxury experiences. Personal Stylists are style and wardrobe experts that can sell across all divisions, both in-person and through digital selling. Deeply committed to fostering client relationships by creating the ultimate client experience, with intimate and ongoing personalized connection, inside and out of Neiman Marcus.
Responsibilities & Qualifications
Responsibilities & Duties
Relationships and Experiences
- Fosters and deepens client relationships in a personalized way
- Partners with clients in creating their style and addressing their needs
- Anticipates the clients’ needs based on personalized knowledge before the client even asks
- Interacts with clients by appointment and visits clients outside of store for styling needs
- Driver of customer cultivation; responsible for creating individualized strategies to develop/nourish existing client base and foster/grow new client pipeline; Achieves top (loyal) client retention goal (KPI)
- Establishes and maintains a strong local community network through philanthropic involvement, partnerships as well as attending social and seasonal events
- Strategically leverages Private Client Relations/VIC experiences for Top and High potential clients
- Partners with Personal Stylist Manager to strategize, plan and deliver extraordinary and personalized events for their clients
Styling Expert and Selling Skills
- Provides highly personalized edits and advises client on fashion, trends, brands, and events
- Demonstrates elevated levels of passion, creativity, and style expertise
- Provides personalized recommendations based on expert product knowledge and deep understanding of client taste
- Combines an omnichannel approach and expert styling skills to sell merchandise across all channels
- Utilizes selling tools and store technology to sell across all channels effectively
- Maximizes the benefits of the InCircle program for clients
- Achieves personal sales and average divisions sold per customer goals (KPI)
Qualifications
- Expert in selling across all categories and is knowledgeable about product
- 6-8 years of relevant experience, luxury retail fashion experience preferred
- 4-year degree preferred
- Proven track record achieving business results
- Excellent oral and written communication skills
- Strong attention to detail
- "Win together" mentality
- Basic proficiency with MS Office Product Suite, advanced proficiency preferred
- Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holiday
Competencies
Passion for People
- Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship
- Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly
- Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization
Passion for Business
- Continually expands personal knowledge of new products, services, solutions and/or offers, and uses that knowledge to gain internal/external customers
- Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working
- Thinks creativity when faced with business challenges/opportunities; exhibits a “can-do” attitude and willingness to overcome challenges
- Proactively shares information, best practices, and new ideas with team to improve business and performance
- Uses critical thinking skills to analyze problems and to recommend viable solutions
- Personally, champions change initiatives, explaining benefits and challenges of change to team and others impacted
Passion for Personal Growth
- Continuously builds skills and knowledge through training, coaching, and career experiences
- Conveys energy and enthusiasm for Neiman Marcus Group and personal work
- Adapts personal approach in response to diverse situations and people
- Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes
This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
