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Salary
At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.
Job Description
As a valued leader on our team, you will manage overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers.
THE IMPACT YOU WILL MAKE
The Client Account and Oversight Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
- Manage counterparty, financial, and operational risk and exposure by monitoring Key Performance Indicators and Key Risk Indicators.
- Manage an experienced team focused on developing customer relationships across business units and/or customer accounts.
- Identify executives, managers, and team members to support customer relationships.
- Assist with developing a plan to promote Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
- Provide strategic support and direction for operational activities.
- Provide subject matter expertise, best practices, and recommendations to leadership.
- Lead key projects for the business unit and enterprise
Qualifications
THE EXPERIENCE YOU BRING TO THE TEAM
Minimum Required Experiences:
- At least 6 years experience
- Experience in origination, processing, underwriting, closing, post-closing & servicing
- Experience in secondary mortgage (credit risk, capital markets, technology, relationship management, counterparty risk, operations & legal/compliance)
- Process improvement experience (certification preferred); lean management, Six Sigma
- Experience in metrics-based management; dashboard, scorecards, workforce management and process mapping
- Ability to manage through change and be a change agent for your team
- Ability to engage with team members on their personal development
- Excellent problem-solving skills
- Strong verbal and written communication skills
- Strong collaboration and influencing skills
- Strong management skills to motivate, coach and manage tenured mortgage professionals.
Desired Experiences:
- Bachelor’s Degree or equivalent; ;Master’s Degree preferred
- 8+ years mortgage experience
- People Management experience preferred
Additional Information
The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.
Fannie Mae is primarily a hybrid company. We embrace flexibility for our employees while providing office space for in-person work and collaboration. This role is classified as Remote. If you speak with a Recruiter, they will provide you with more information about the definition of this classification.
Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.
The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.
