Client Account Manager (Ergonomic Services)

Salary Range: Negotiable and highly competitive! Salary Range $90,000 to $110,000 annually + Benefits. Individual salaries dependent on location, experience and job related factors.

Schedule: Full-Time,Remote – San Jose / San Francisco Bay Area

Ditch the routine job and join an exciting and innovative team. No two days are alike. Physical Rehabilitation Network (PRN) is seeking a Client Account Manager. As an Account Manager, you will serve as the primary point of contact for internal and external stakeholders for Ergonomic Services on a specific account. This includes operational oversight, sourcing and hiring, process improvement, strategy, and client relations. The Account Manager will work closely with cross functional teams to ensure customer needs are met.

Physical Rehabilitation Network (PRN) has been providing Ergonomic Services to the Bay Area for 20 years. Many of our team members have been with PRN Ergonomic Services for 10+ years. We're looking for someone who has experience as a program manager supporting office and industrial ergonomist roles.

Key Responsibilities:

• Operational oversight of internal staff and vendors
• Support business through development of customer relationships
• Stay current on global ergonomic compliance
• Perform presentations and quarterly business reviews
• Execute on established KPI's
• Ensure exceptional client experience and customer satisfaction
• Pro-active management in quality and process improvement
• Budgeting & Forecasting
• Maintain relationships with portfolio of assigned vendors
• Assist with high severity requests or issue escalations as needed
• Risk management
• Assist with on-boarding process tasks- internal and external
• Contract management
• Sourcing new technology to enhance operations
• Procurement
• Streamline and improve outdated workflows

Essential Characteristics and Competencies:

• Ability to work independently and manage time effectively to meet individual goals and deadlines
• Ability to work under pressure and meet tight deadlines
• Ability to adapt in a fast-moving and changing culture
• Strong interpersonal skills with the proven ability to build and establish rapport with a diverse population
• Ability to work as part of a team and display a positive attitude for this dynamic environment
• Maintain a high level of professional ethics and compliance.
• Experience with workplace health and safety or wellness programs a plus
• Experience with workstation ergonomics a plus

Education & Experience:

• Bachelor's degree with 5+ years of account management experience
• Global program experience preferred
• Exposure/background in workplace injury rehabilitation and employer-side relationships is highly preferred
• Knowledge ergonomics in an office or industrial setting is preferred

Knowledge, Skills & Abilities:

• Effective in leading, influencing, and persuading others
• Results driven, self-motivated, and able to operate with little oversight
• Project management
• Demonstrate the ability to plan, organize, and execute on KPI's
• Ability to set both short (1-2 years) and long-term (3-5 years) business strategies
• Proactive approach to analyzing and prescribing business solutions to meet company
• Strong analytical skills
• Google Suite knowledge

Perks and Benefits:

We believe our team members are the heart of our company, and we want to make sure they feel supported in all levels of their roles. We work as a dynamic team, providing many development opportunities through our continuing education programs backed by our strong commitment to work/life balance.

We understand the importance of a solid benefits package, that's why we are proud to offer a competitive package. If you are ready to take the next step in your career, this may be the right fit for you!

Benefits:

• Mentorship and Professional Development programs for all levels of experience
• Work Life Balance with Paid Holidays, Vacation Time & Flexible work schedules
• 401(k) Match program
• Employee Referral Bonus Program
• Health, Dental, Vision, and Life insurance
• Health Savings and Flexible spending accounts
• Stipends for phone and internet

Our Culture:

We stand committed to supporting and providing a diverse and inclusive workplace that respects one another and gives employees the freedom to be themselves. The foundational pillars of our culture and who we are – diversity, inclusion, and engagement – help guide our mission to inspire creativity, innovation, and empowerment. Our company is at its best when we are united in this mission and shared belief, regardless of our backgrounds, experiences, and perspectives.

We each have a role to play in advancing this mission and our commitment to one another. We are constantly looking for team members who share our passion and ready to join a team founded on inclusivity, ambition, and outstanding care.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.