Address
Form of workJob Description:
The Office of Student Financial Services (Enrollment Services) is currently seeking a Clerk of Enrollment Services. This position serves as a member of the Enrollment Services team, focusing on general office management and enrollment functions. This person will be primarily located in the Student Financial Services, assisting with data entry, performing cashiering and customer service in addition to processing forms, and other specialized clerical duties related to financial aid and student billing.
Responsibilities included but not limited to:
Requirements:
EQUIVALENCY STATEMENT:
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information
Additional Information:
Salary: $1803.41 Bi-weekly, Grade 13, Step 1
Benefits: Yes
Union: AFSCME
Grant Funded: No
Closing Date: Open Until Filled
All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.
INFORMATION AWARENESS SECURITY TRAINING:
Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.
Application Instructions:
All available positions are located at: www.stcc.edu/about-stcc/employment which applicants must apply online by submitting a cover letter**, resume and three (3) professional references.
**Cover letter must demonstrate how your education and experience qualifies you for this position.
PRE-EMPLOYMENT DETAILS:
STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.
POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY
Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at kcsenie@stcc.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Springfield Technical Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
EQUAL OPPORTUNITY STATEMENT
STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.
URL: www.stcc.edu
The Office of Student Financial Services (Enrollment Services) is currently seeking a Clerk of Enrollment Services. This position serves as a member of the Enrollment Services team, focusing on general office management and enrollment functions. This person will be primarily located in the Student Financial Services, assisting with data entry, performing cashiering and customer service in addition to processing forms, and other specialized clerical duties related to financial aid and student billing.
Responsibilities included but not limited to:
- Assist in the daily operations in the primary assignment, which is Student Financial Services.
- Cross train in other enrollment offices to provide support on an as needed basis.
- Collect and process basic financial aid documentation as needed.
- Greet office visitors, answering phones and other clerical functions.
- Provide quality customer service at all times when responding to inquiries in-person, over the telephone, using online chat software, and through email.
- Creation of documents including data entry needs to support student communication.
- Review, process, and update student related forms.
- Disseminate information regarding students' financials (including financial aid status and tuition and fee billing).
- Cashiering/processing of tuition payments (including cash, checks, and credit cards).
- Daily reconciliation of payment activity (including reconciliation reports).
- Third party billing.
- Ram Card processing for students, faculty, and staff.
- Must possess the ability to respond appropriately in a changing office environment while maintaining the focus required to see a task to conclusion.
- Contributes to a work environment that encourages and promotes diversity and inclusion.
- Demonstrates 100% time-on-task; adheres to college and routine office procedures, and regulations.
- Participate in college, division, department meetings, events and training as recommended and approved by the supervisor.
- Participate in professional development opportunities, college committees, work groups and task forces, and other professional organizations as approved by the supervisor.
- Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position.
Requirements:
- High School diploma required, Associates degree preferred; Three years or more experience in a busy office environment.
- Demonstrated skills in management of financial transactions, customer service or higher education, information management, etc.
- Familiarity with a higher education environment, information management software and a demonstrated ability to manage projects to completion within an organization are preferred.
- Excellent written and verbal communication, computer proficiency including Microsoft Office and Gmail, and the ability to learn new software and other skills as needed.
EQUIVALENCY STATEMENT:
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information
Additional Information:
Salary: $1803.41 Bi-weekly, Grade 13, Step 1
Benefits: Yes
Union: AFSCME
Grant Funded: No
Closing Date: Open Until Filled
All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.
INFORMATION AWARENESS SECURITY TRAINING:
Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.
Application Instructions:
All available positions are located at: www.stcc.edu/about-stcc/employment which applicants must apply online by submitting a cover letter**, resume and three (3) professional references.
**Cover letter must demonstrate how your education and experience qualifies you for this position.
PRE-EMPLOYMENT DETAILS:
STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.
POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY
Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at kcsenie@stcc.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Springfield Technical Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
EQUAL OPPORTUNITY STATEMENT
STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.
URL: www.stcc.edu
