Clerk Iii - Digestive Health Center

BASIC FUNCTION AND RESPONSIBILITY

Under general supervision of the clinic supervisor, duties include providing reception and scheduling coverage for Internal Medicine and Surgery Department within the Digestive Health Clinic.  

BASIC DUTIES AND RESPONSIBILITIES

• Schedule & coordinate outpatient appointments and tests at University of Iowa Hospitals and Clinics, Iowa River Landing and outreach locations in person and over the telephone utilizing the Epic system, following established scheduling guidelines
• Provide high level of customer service to all internal and external customers including patients, visitors and clinical care teams. 
• Perform reception duties including check-in, answering incoming telephone calls and addressing staff, patient and visitor questions and concerns.  
• Assist with Epic inbasket, outlook messages, patient scheduling and registration workques, bumped clinics and follow-up scheduling at the check-out desk in the Digestive Health Clinic
• Collaborate with peers and co-workers to enhance the delivery of care within the unit
• Assists with resolving scheduling issues by working directly with supervisor
• Follow general policies and procedures in accordance with the regulations of the University of Iowa, College of Medicine and the Department of Internal Medicine.
• Perform other duties as assigned.
• Demonstrates respect for all members of the University community in the course of performing one's duties and in response to administrators, supervisors, coworkers, and customers; constructively brings forward workplace concerns to coworkers and/or supervisor.
• Welcomes the richness of talent from a diverse workforce and recognizes that diversity brings stimulation, challenge, and energy that contribute to a productive and effective workplace. 
• Seeks opportunities to enhance one's own knowledge, skills, and abilities as they relate to one's current position and/or to prepare for potential future roles and overall career development that contribute to the mission and goals of the institution. 
• Represents the interests of the University and of unit leadership in the use of resources to meet service and productivity demands within unit goals and budgets; strives to promote continual process and quality improvement.

Minimum Eligibility Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post-high school clerical training that is the equivalent to two years of full-time employment.

Desirable Qualifications 

• Demonstrated attention to detail
• Excellent organizational skills
• Experience working with Epic in an outpatient healthcare setting scheduling appointments
• Ability to maintain professionalism while handling difficult situations with patients and staff members
• Demonstrated ability to handle complex situations with minimal supervision
• Proficiency in computer software applications

Application Process:
In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
   Resume
   Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. 
 
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. 
Up to 5 professional references will be requested at a later step in the recruitment process.
 
For additional questions, please contact michaela-davis-1@uiowa.edu