Claims Team Lead

The Company  

Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.

Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are

Bold, Authentic, Purposeful and Inspired

Our People are not

Perfect, Traditional, Complacent or Cautious

About the role

As a Claims Team Lead on our Customer Team, you will own the well-functioning of the Claims Team, ensuring claims are handled efficiently while providing an excellent customer experience.

To drive success in this role, you will have strong leadership and great analytical skills. With a bachelor's degree, you will have relevant claims experience guiding, mentoring and managing teams, ideally in fast-growing environments. As the Claims Team Lead, you will lead the team to ensure a smooth customer experience and fast resolution of claims through our owned XClaim platform.  Regular collaboration with the leadership team, the Process Engineers, as well as with Support,  Content and Complaints teams, will be key in ensuring that agreed SLAs and NPS are achieved.

Key Responsibilities

• Own the end-to-end resolution, of all claims with your vertical ensuring the best experience possible for our Customers

• Own the day-to-day escalated claims by the team, but also by customers and partners.

• Lead the training and mentoring of the team, by doing ongoing auditory for the existing resources

• Create agreed objectives and a performance development plan for each team member

• Lead the identification and implementation of new processes and improvements.

• Build ongoing daily support to claims assessors on claim assessment and other activities

• Provide input and assist the leadership team in planning and organizing the team, by analyzing QA results and preparing reports

• Identify cross-operational opportunities for Claims process improvements, loss prevention programs and internal training

• Build a great team by assisting with the screening and hiring of staff

What you will bring

• +2 years experience in Insurance Claims management, ideally handling Auto, Travel, or Medical claims.

• Must have active claims adjusting license(s) or the ability to quickly obtain licenses in applicable states

• Strong leadership and team mentoring experience.

• Enhancing systems and processes and feedback loops

• Experience fostering and developing key relationships with both external and internal stakeholders.

• Produce reports and present quarterly results

• Bachelor's degree in a relevant field, A postgraduate degree and/or record of academic achievement is also desirable

What you will have

• Ability to build, engage and develop the team

• Problem-solving, advocating for customer solutions

• Driven, energetic and a “good enough is not enough” mentality.

• Ability to work under pressure and adapt quickly to a start-up pace environment and culture

• Excellent skills for communicating and relating with both staff members and clients

• Excellent attention to detail.

• Have the ability to make decisions that are going to be in the best interest of the company

• Must be ready and willing to step in when staffing is insufficient to keep the operations running

$58,000 - $78,000 a year

Why Cover Genius?  

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?  

• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.

• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.

• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

• Social Initiatives - pictures speak a thousand words!

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!

* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.