Claims Service Representative - Auto Catastrophe

Claims Service Representative - Auto Catastrophe
AAA has a constantly growing membership; we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place.
What you'll do:
When you join the AAA as an Auto Catastrophe Claims Representative, you're bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members. Under the general supervision of Claims Management, your responsibilities will include:

• Investigation, evaluation and negotiation of higher, more complex claims
• Employ discretion and independent judgment to ensure compliance with state and federal law; and with historical company, technical and customer service best practices
• This position requires the highest level of technical skills
• Conduct phone investigations to determine liability and damages
• Identify and obtain statements from insureds, claimants and witnesses
• Comprehensive understanding of vehicle repair procedures and issues

What you bring:

• Four-year college degree or equivalent combination of education and work experience required
• Experience servicing claims of the highest complexity required
• Proficiency with Microsoft Office and industry-related software preferred
• Advanced understanding of insurance principles necessary
• Advanced technical knowledge and skills among peers required
• Strong organizational skills
• Strong oral and written communication skills
• Strong interpersonal skills

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
The Automobile Club of Missouri is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer