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Form of workAs the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.
About the team:Turo is looking for an enthusiastic and pragmatic Claims Processor to join us as we expand our operations team in Phoenix! You will bridge the gap between Turo Support and Claims while supporting Claims Associates. This position requires someone comfortable with change, driven, and wants to learn every day. You will be reporting to our Claims Processor Supervisor.
What you'll do:
- Provide exceptional customer service and support for Turo hosts, guests, external vendors, and internal teams via Slack, email, voice, and/or chat.
- Support collections efforts, review eligibility for accounts and vehicles relative to claims, review for liability, and own our resolving indirectly space.
- Assist Turo members in the incident process.
- Assist with non-complex claim resolutions.
- Contribute to internal process documents and help streamline workflows.
Your profile:
- Can multitask while ensuring all proper and accurate notations on an account are completed within a timely manner.
- You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace.
- Attention to detail is crucial, we work in a marketplace supporting hosts and guests across multiple geographies.
- You can work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision.
- You bring a positive attitude, high energy, strong work ethic, and commitment to the Turo values
- You can work in a hybrid environment. This is not a fully remote position, and it will require on-site attendance (Hybrid Model)
Bonus if you have:
- Previous startup experience
- Strong proficiency with technology such as Slack and other CRM systems
- Someone who thrives in a space that is not always black and white.
The Phoenix base pay for this full-time position is $20.00 per hour + equity + benefits. Our base pay is determined by role, level, and location. Your recruiter can share more about the specific compensation offered for this role during the hiring process. Please note that the base pay listed in this posting reflects the base pay only, and does not include bonus (if applicable), equity, or benefits.
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