- Reviews claims and extracts information for processing
- Collects and processes death and life disability waiver claims
- Verifies, corrects, and completes claims information by telephone, letter, or personal contact
- Conducts investigations and gathers supporting documentation on claims
- Calculates benefits payable
- Approves (to a specified amount) or denies claims in accordance with established procedures
- Future State Vision, Present Day Action - Able to keep the long run goals in sight while tackling and overcoming the day-to-day deliverables and challenges.
- Creative Problem Solver - Evaluates situations from all angles, does not shy away from out of the box solutions that have not been attempted before.
- Motivated Self Starter - Enthusiastic about tackling challenges and leads the way on getting the ball rolling.
- Flexible and Adaptable - Able to flex their style of communication and find new ways to partner to build a cohesive team and maintain progress.
- High Awareness - Understands how different individuals and groups will react to changes and anticipates future.
- Persuasive - Able to get team members and business partners on board with the vision and execution of transformation objectives.
- Intelligent Risk Taker - Evaluates situations, understands the challenges, takes the necessary risks to get tasks completed.
- Decisive – Can make decisions that will be instrumental in moving work forward.
- Takes Ownership - Takes responsibility for one’s work as if it was their own business.
- Authentic, Thoughtful, Fair, and High Integrity - Treats everyone as equal, listens to different perspectives, and establishes an inclusive environment.
- Optimistic – Remains positive and inspiring during difficult situations and drives others to be a part of the solution.
- Embraces Humility – Understands that this job is not about knowing the right answer, it's about finding the right answer.
- Bachelor's degree or equivalent years of industry experience preferred
- Working knowledge of Life or Disability Claims is a plus
- Subscribe to internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary.
- Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. Your personal phone number will not be identified to customers.
- Quiet area in your home with minimal distractions and noise free.
- Reliability and Dependability throughout our extensive training program is required
If you need an accommodation to complete the application process, which may include an assessment, please email