Claims Examiner Sr. Specialist (Hybrid)

*At Securian Financial, the internal title for this position is Customer Benefit Payments Sr. Specialist.
Overview:
This role is responsible for serving as a subject matter expert on disability and supplemental health claim processing and providing support to multiple teams, other business areas, channel partners, and clients.
Responsibilities include but not limited to:

• Communicate effectively with claimants, clients, business partners, claim specialists, and senior leadership.
• Serve as a primary resource and handle escalated claims based on policy provisions across multiple product lines and market segments.
• Coordinate customized process or reporting needs based on product and client requirements.
• Apply high level of interpersonal and customer service while providing service to business partners and clients on work that typically carries a higher risk of litigation and key channel partner retention.
• Monitor team workload and distribute claims.
• Train associates on claim processing, provide documentation and mentoring to ensure their success.
• In depth understanding of the relationship between business processes, needs, data, and market expectations to help recommend and implement process improvements.
• Perform monthly Quality Audits.

Qualifications:

• Knowledge of the Benefit Distribution Center systems, workflows, procedures, and claim. Exceptional communication skills.
• Understanding the BDC data sources and general BDC accountabilities for reporting, privacy, security, compliance, and auditing.
• Demonstrate leadership abilities to service as a resource and mentor less experienced associates.

#LI-Hybrid
Physical Job Requirements:

• Ability to utilize keyboard, mouse and computer for up to 8 hours per day
• Ability to work at least 40 hours per week
• Ability to utilize telephone for up to 8 hours per day
• Ability to perform grasping tasks throughout the entire work day (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper)

Securian Financial has been around for 140 years. We're committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There's a reason our employees have voted us as a best place to work year after year! In addition:

• Generous paid time off. We want you to take time off for whatever matters most to you!
• Tuition reimbursement program. We value continuous learning at Securian!
• Company-funded pension plan as well as 401K retirement plan - great resources to secure your financial future.
• Continuous opportunities for new challenges.
• Variety of health plan options as well as dental and vision plans.
• Paid maternity/paternity leaves.

Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at EmployeeRelations@securian.com.
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