Claims Customer Service Advocate Ii R1033387

Logistics:

This position is full time (40 hours/week) Monday-Friday and will be located at

4101 Percival Road, Columbia S.C., 29219.

Please apply to the company website :

https://ourhrconnect.wd5.myworkdayjobs.com/SCBlues/job/Columbia-South-Carolina/Claims-Customer-Service-Advocate-II_R1033387

Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.

Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.

Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.

Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.

Assist with the training of new employees and cross training of coworkers.

Required Education:

High School Diploma or equivalent

Required Work Experience:

1 year of claims processing or Customer Service experience OR Bachelor's Degree in lieu of work experience.

Required Skills and Abilities:

Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.

Required Software and Tools:

Basic computer operating skills. Standard office equipment.

Preferred Education:

Associate Degree

Preferred Work Experience:

3 years-of Customer Service or call center experience.

Preferred Software and Other Tools:

Knowledge of word processing, spreadsheet, and database software.

Work Environment:

Typical office environment.

WhatWe Can Do for You:

• 401(k) retirement savings plan with company match
• Subsidized health plans and free vision coverage
• Life insurance
• Paid annual leave – the longer you work here, the more you earn
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness programs and healthy lifestyle premium discount
• Tuition assistance
• Service recognition
• Incentive Plan
• Merit Plan
• Continuing education funds for additional certifications and certification renewal

What to Expect Next

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• On-site gym
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• claims processing: 1 year (Preferred)

Work Location: In person