Claims Assistant

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.
Read more at www.dsv.com
Location: USA - Phoenix, E. Jones Ave.
Division: Road
Job Posting Title: Claims Assistant
Time Type: Full Time
SUMMARY
The DSV Road Claims Assistant supports the Claims department and assists with corresponding communications and decisions to appropriate parties throughout the Claims process. They assist with compiling and maintaining claim records in accordance with departmental and company procedures, and provide exceptional customer service to internal and external clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Relieves the Claims Manager of clerical and administrative responsibilities by scheduling appointments, providing information to both internal and external customers, routing mail, filing records and performing other assigned clerical duties.
• Oversees returns, sorts bill of ladings and cargo.
• Arranges trailers and contacts vendors for returns.
• Composes and types correspondences, and communicates with all internal and external parties involved in the claim process to compile information and foster communication.
• Indexes and retrieves various departmental materials (additionally file documents and other material in alphabetical, numerical or chronological systems.)
• Balances multiple duties, with a high attention to detail and well-developed organizational skills.
• Keys both alpha and numeric data into the FreighTrak, Access database and AS400.
• Performs various general office functions including but not limited to operation of standard office equipment (fax machine, copier, scanner, printer and 10-key.)
• Compiles and maintain claim records in accordance with departmental and company policies and procedures.

Other Duties

• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience

• High school diploma.
• 2 years' experience in an Administrative Assistant, Claims, Customer Service or related position.

SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills

• Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint).

Language Skills

• English (reading, writing and verbal)

Mathematical Skills

• Intermediate mathematical skills

Other Skills

• Strong analytical and problem solving skills.
• Ability to manage multiple projects simultaneously.
• Strong interpersonal, presentation and written/verbal communication skills.
• Ability to work independently and as part of a team.
• Strong interpersonal skills that promote team building and associate development are required.
• Strong work ethic and patience.

PREFERRED QUALIFICATIONS

• Associate's or Bachelor's degree a plus.
• 1 year of Claims or relevant experience.

PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
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Claims Assistant
Phoenix