Claims Adjuster Trainee

Job Description

** Ideal candidate will be located in Winston-Salem or Charlotte, NC area. The Trainee role will be an in-office opportunity. **

Primary Purpose:

Studies and successfully completes the Claims Training Program including but not limited to company orientation, company prepared training programs, outside courses as deemed appropriate, and on-the-job training. There is close supervisory review of ongoing progress and results of work. Trainee will complete testing and evaluation as part of the trainee program.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Learn to handle most aspects of auto claims
• Develop a basic understanding of the content of policies written by the company
• Develop a basic understanding of the insurance industry and the organizational relationships of the company
• Develop a basic understanding of the functions of other departments, such as Policy Ops and Marketing
• Learn how to determine subrogation or fraud potential and how to handle
• Develop a basic understanding of systems and technology used within the company
• Identify customer needs and works to meet those needs using appropriate customer service skills
• Perform other projects and assignments as directed

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experience
• Successfully completes Claim Representative trainee program
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Obtaining/Maintaining appropriate licensing or educational requirements
• Learn customer service and time management skills through training classes as part of the trainee program
• Learn to recognize and identify all body parts of a vehicle and/or understanding other potential property damage
• Develop understanding of claim policies & procedures; refers questions to supervisor
• Learn to interpret and apply written coverage accurately to establish claim and determine an action plan
• Develop ability to handle repair/replace decisions
• Develop labor judgment skills and learn to complete simple estimates accurately
• Learn to handle some comprehensive losses (theft, fire, and vandalism) with direction from more experienced personnel
• Develop ability to handle injury claims and acquire a basic understanding of how to review, evaluate, and negotiate simple or basic injury claims
• High degree of initiative, mature judgment, and discretion. Ability to resolve conflicts and empathize with customers is critical
• Negotiation skills are important for resolving claims
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Gains a general understanding of insurance law as it relates to claims

Desired Skills:

• Demonstrate a thorough understanding of the NGI Insurance brand and ability to exhibit the behaviors

Job Type: Full-time

Pay: $47,500.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Family leave
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Work setting:

• In-person
• Office

Education:

• Associate (Required)

Experience:

• insurance claims: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Ability to Relocate:

• Winston-Salem, NC 27105: Relocate before starting work (Required)

Work Location: In person