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Form of work SUMMARY
The Applications Engineer will provide relevant third-level desktop engineering support to all staff on specific software platforms supported by the company and defined as the responsibility of the group. The Engineer will liaise between company management, sponsors, users and other Information Services personnel to communicate issues regarding overall operations status and strategy. A high degree of communication and interaction with end users and outside vendors/consultants will be required.
The Engineer must be able to communicate and coordinate with high-level executives and contacts, both internally and externally, in a professional and positive manner. In addition, s/he must be willing to accept ownership of projects and be successful in driving those projects, as well as daily tasks, to a successful conclusion.
It is essential that this person be a self-starter and able to work well both in a team environment as well as independently. This role is expected to be a substantive contributor to the outcomes described and must ensure that excellent client service and client satisfaction are attained in all areas. In addition, in accordance with the company's Client Service Initiatives, the Engineer must consistently display good judgment and have effective interpersonal communications. Confidentiality and discretion are required consistently.
RESPONSIBILITIES
REQUIREMENTS
NICE TO HAVES
The Applications Engineer will provide relevant third-level desktop engineering support to all staff on specific software platforms supported by the company and defined as the responsibility of the group. The Engineer will liaise between company management, sponsors, users and other Information Services personnel to communicate issues regarding overall operations status and strategy. A high degree of communication and interaction with end users and outside vendors/consultants will be required.
The Engineer must be able to communicate and coordinate with high-level executives and contacts, both internally and externally, in a professional and positive manner. In addition, s/he must be willing to accept ownership of projects and be successful in driving those projects, as well as daily tasks, to a successful conclusion.
It is essential that this person be a self-starter and able to work well both in a team environment as well as independently. This role is expected to be a substantive contributor to the outcomes described and must ensure that excellent client service and client satisfaction are attained in all areas. In addition, in accordance with the company's Client Service Initiatives, the Engineer must consistently display good judgment and have effective interpersonal communications. Confidentiality and discretion are required consistently.
RESPONSIBILITIES
- Responsible for attending user group meetings independently or with senior managers and for making recommendations of how improvements can be made to current applications.
- Acts as a technical lead in team planning, coordinating and mentoring, while overcoming barriers (internal and external).
- Establish and maintain system configurations for the Microsoft Configuration Manager (CM) environment, including primary and secondary site servers and clients.
- Recommend and install Configuration Manager architectural design updates, configuration modifications and Microsoft patches.
- Recommend and utilize tools for remote management and support of client computers.
- Review, recommend and maintain operational support procedures for the CM environment.
- Architect, create, deploy and maintain standard workstation images for desktops and laptops; fully automate build process.
- Architect and implement patch distribution management via CM for desktop and server settings.
- Ensure workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manage BIOS & driver maintenance.
- Create, deploy and maintain automated installations and repetitive tasks (e.g., workstation reboots after monthly updates) using scripting language (e.g., Visual Basic, PowerShell and JavaScript).
- Well-versed in Active Directory group policies and maintaining application groups.
- Responsible for management and configuration of AppSense user personalization experience.
- Work collaboratively with other technology groups within the IS department and with third-party vendors to coordinate workstation hardware, software, and application capabilities.
- Provide technical support and troubleshooting expertise to all levels of staff.
- Maintain up-to-date documentation and follow best practices in application and system environments.
- Create, maintain and publish applications in the company's Citrix and Terminal Services environment.
- Develop and maintain Profile Management and Group Policy.
REQUIREMENTS
- Bachelor's degree in Computer Science or related degree OR a combination of education, training and minimum of 5 years' of related work experience.
- Proficient with Citrix XenApp
- Proficient with Windows 7/10, Office 2016, and Server Operating Systems
- Experience with SCCM
NICE TO HAVES
- Experience with AppSense
- Experience with Microsoft Configuration Manager preferred.
- Experience with installation and maintenance of desktop and server-based applications
- Experience with Microsoft's Active Directory
- Experience with Windows Server Update Services (WSUS)
- Experience with Microsoft Local Administrator Password Solution (LAPS)
