Cisco Network Engineer Iii

Department/Unit:
Information Systems & Services
Work Shift:
Day (United States of America)
Salary Range: $34.40 - $56.76
Cisco Network Engineers are responsible for the design and physical construction of the enterprise network, whether it is for computer communications or telecommunications. This includes the placement of all of the physical equipment such as routers, communication switches and all of the cables and wires used to connect the equipment. Cisco Network Engineers are also in charge of any electronic equipment used to activate each piece of equipment. Some devices, such as a communications multiplexer, require electronic cards to operate. A Cisco Network Engineer is responsible for making sure these cards are ordered and available to activate the equipment on time. The Cisco Network Engineer will also be skilled in voice and wireless architectures.
Cisco Network Engineer - Level III will:

• Assist in the overall design of Albany Med's corporate enterprise network
• Mentor Cisco Network Engineer - Levels I and II to assemble, build and configure network hardware to pre-established design standards and complete associated documentation
• Monitor day-to-day network performance, troubleshoot network problems and outages, participate in scheduled upgrades and collaborate with network architects on network optimization
• Secure network systems by enforcing policies, and defining and monitoring access
• Support and administration of firewall environments in line with IT security policy
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations; and obtaining Cisco certifications
• Report network operational status
• Upgrade data network equipment to the latest stable firmware releases
• Apply configurations to routing and switching equipment
• Apply configuration of hosted IP voice services
• Perform basic configuration of firewalls
• Provide remote support of on-site engineers and end users/customers during installation
• Provide remote troubleshooting and fault finding if issues occur upon initial installation
• Be responsible for system maintenance of network/internet/intranet hardware
• Be expected to support customers on a daily basis. Customer responsibilities include:
  • Act as a liaison between customer and vendor to solve software/hardware problems
  • Participate in the help desk environment with regard to problem identification, logging and resolution
  • Provide education for customers with regard to Albany Med's network.
  • Provide offsite support of remote customers.
• Assist in configuration and installation of all network peripherals

Supervision

• Oversee and monitor work of Cisco Network Engineer - Levels I and II

Contact with others

• Primary contacts will be internal to Information Technology
• Contact with other Albany Med departments will be limited and in support of job specific activities or in the supervision of projects - potentially lead and/or facilitate conversations with customers on requirements. Be able to present solutions and findings to customers and executives
• Contact with vendors will be expected in support of problem resolution or future product functionality
• Contact with others outside Albany Med will consist of engagement in job specific forums/organizations for technical collaboration, and potential collaboration with other health care organizations

Other

• Adapt to changing work priorities and a fast-paced environment while maintaining a professional attitude

• Work independently on projects and ask for support when necessary

• Work additional hours as needed.
• Participate in on-call rotation and help troubleshoot customer issues
• Maintain confidentiality by using and communicating information only as needed to perform one's duties
• Perform at or above the Information Technology performance standards
• Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)
• Perform other duties or assignments as designated by management

Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.