Circulation Assistant

Personnel Requisition Form

Department: Library
Date: April 15, 2023
Supervisor: Library Director

Job Title:Circulation Assistant
Starting Salary: $11.2033 / hourly

Date Needed: ASAP
Number of Employees Requested: One
Work Hours: Tuesday, Wednesday and Thursday 9:00 AM to 7:00 PM and Friday and Saturday 9:00 AM to 6:00 PM

Position Status: Full-time
Reason Needed: Replacement

Under general supervision answers multi-line telephone, directs calls or takes messages, greets and assists the public, collects necessary information from potential patron and enters it into computer program. Issues library cards and explains all benefits. Assists patrons in finding materials and resources. Makes copies, faxes, collect fees, and operates the cash register. Checks materials in and out, shelves and keeps all materials organized. Assists in keeping all work areas neat and organized. Assists with organization of children’s services and programs including helping with child programming. Assists with cataloging new materials including adding Marc records, spine labels, barcodes and covers as needed. Make recommendations on material orders based on common patron requests. Assist patrons in the computer lab as needed. Calls new patrons, manage all overdue items by contacting the patron through email or phone records those actions. Records receipt of magazines and newspapers; displays and discards those on a regular basis.

Essential Job Duties & Responsibilities

The following duties are normal for this position. The omission of specific statement of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this position. Other duties may be required, assigned and expected aside from those set forth below to address operational needs and changing operational practices.

• Answer multi-line telephone and direct calls or take messages
• Greet and assist visitors to include assistance in locating materials or resources, issuance of library cards, checking in and out of materials
• Welcome calls to new patrons and courtesy calls to those patrons with overdue materials
• Accepts fees for overdue items including providing accurate change
• Shelves incoming materials
• Assist with weekly story times and other children’s programming as assigned by the Director
• Cataloging of materials added to the library collection
• Assist patrons in accessing and using library computers
• Provide general assistance to patrons in preparation of various documents, job applications, etc. using various programs as well as the internet
• Assists patrons in connecting to Wi-Fi
• May troubleshoot minor issues with computers and equipment
• Recommend updates to the Library’s webpage to the Director

Qualifications

Education & Experience Guidelines
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities required for this position would be:

Education/Training
High School Diploma or GED

Experience
One year experience working face to face with the public

Licenses or Certifications Required
Driver’s license for commuting to community outreach program

The following generally describes the knowledge and abilities required in order to successfully perform the assigned duties of the position:

Knowledge of:

• Library organizational systems
• Office equipment and multi-line telephone systems
• Basic computer setup
• Extensive use/functions of word processing software and internet research/navigation

Ability to:

• Comprehend regulations and guidelines as pertaining to Library operations
• Interpret policies and procedures
• Interact with the public in a professional manner
• Operate various office equipment to include computers, cash registers, scanners, fax machine and copiers
• Work weekends and non-standard duty hours

Physical Demands & Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the Americans with Disabilities Act, the city encourages both prospective and current employees to discuss potential accommodations needed to perform the essential duties of this position.

Environment: Primarily indoors, special community outreach programs may be outdoors

Physical Demands: See accompanying page for details

Key Working Relationship: Library patrons, Library Director and other Library employees

How to Apply

Applications for this position will be accepted until a pool of 20 applications is received or the position is filled, whichever comes first. Current city employees wishing to apply should send Internal Job Application provided by the Human Resources Department to the HR Director by the deadline stated. (A courtesy copy will be sent to the employee’s department head.)

Applications can be found picked up at the City of Phenix City Human Resources Department:
1103 Broad Street
Phenix City, AL 36867
Ph: 334 448-2706

Applications are available for pick up and drop off on Mondays from 2 to 5 p.m., Eastern Time, and Tuesdays, Wednesdays, and Thursdays from 10 a.m. until 2 p.m., Eastern Time. You may also email your completed application with the required supporting documents.