Child Support Services Trainer

What You'll Be Doing
Are you are passionate about cultivating an environment where staff grow in knowledge and skill? If so, join Team Wake and experience why Wake County is an awesome place to Live, Work, and Play! We are seeking a professional, highly organized, dependable, and customer-friendly team player for our next Child Support Services Trainer. Consider joining a dynamic group that works diligently towards ensuring children in Wake County are taken care of!
The Wake County Child Support Office strives to accomplish the goal of economic self-sufficiency for families by consistently collecting millions of dollars for the benefit of the children we serve. We offer an excellent benefits and compensation package, including 5% towards a 401K! Not to mention a hybrid (in office/remote) work schedule and a work environment that encourages staff engagement, innovation, and opportunities for personal and professional growth. #work4Wake
Primary duties include:
Training new and existing staff on Child Support policy, procedure, and systems training; serving as a policy expert and policy consultant to Program Manager, department supervisors, attorneys and line staff
Completing QA reviews to ensure transfer of learning; suggesting changes to correct deficiencies and errors; and leading agency-wide training initiatives as necessary, or required by management
Providing administrative court prep, attendance, and after court training for new and existing staff, (which at times requires attendance at court hearings with trainees)
Assisting the entire Child Support Office with case management processes across the four (4) Child Support Sections: Establishment, Enforcement, Intergovernmental, and Legal
About Our Team
Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, Child Support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience)
Bachelor's degree
Three years of job-related experience
Equivalent education and experience are accepted
Beyond the Basics (Preferred Education and Experience)
Six (6) years or more experience as a Child Support Case Manager/Agent within a Child Support Enforcement Agency
Experience providing staff training
Proficient in NCFAST, Automated Collection and Tracking System (ACTS)
How Will We Know You're 'The One'?
Considerable knowledge of local, state and federal laws, rules and regulations governing the Child Support Program, related legal procedures, judicial operations, program policy, laws and procedures
Confident self-starter, proactive and skilled in taking initiative, assessing requirements, developing plans and taking the lead in implementing plans developed
Excellent oral and written communication skills, demonstrated high energy, results-driven attitude working in a fast-paced environment
Ability to convey information clearly and concisely to groups or individuals either verbally or in writing
Exceptional customer service skills, ability to listen, react and respond appropriately to others, and to patiently and professionally assist new and experienced staff designated for remedial training
Ability to deliver presentations suited to the needs of the audience, to follow instructions through a standard work process Initiative, and perform routine tasks with attention to detail and thoroughness (including checking work for accuracy before completion of tasks)
Ability to develop and maintain effective, and collaborative, working relationships with others to encourage and support communication and teamwork
About This Position
Location: Waverly F. Akins Wake County Office Building Raleigh, NC 27602
Employment Type: Regular
Work Schedule: Mon - Fri 8:30 am - 5:15 pm
Hiring Range: $23.47 - $31.68, commensurate with experience
Market Range: 23.47 - 39.90
Posting Closing Date: 7:00 pm on 3/10/2024