Child Support Agent

The duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform.

• Interview applicants, explain program requirements and procedures. Use various methods to obtain and verify data and documents to locate non-custodial parents. Counsel with clients and non-custodial parents explaining the laws and procedures regarding paternity and their responsibility for the dependent child(ren) and the various remedies available through voluntary agreements and court actions to establish Child Support orders.
• Gather information and evidence relative to case management, establish paternity and negotiate prospective payment plans and obligations with custodial and non-custodial parents. Meets with magistrates, Judges, attorneys and law enforcement personnel to establish paternity and court ordered support obligations. Prepare case documents for court hearings and provide assistance to the Child Support Attorney, testifying in court as needed. Prepare and write court orders and other legal documents to be reviewed by the Child Support Attorney. Preforming DNA testing when necessary.
• Solve problems, concerns, answer inquiries by communication with custodial parents and non-custodial parents through appointments, walk-ins, emails and telephone calls. Write narrative reports regarding case activity documenting those events and actions taken in Child Support computer system (ACTS) to establish or enforce court ordered support obligations. Process Income Withholding documents.
• Meet State and Local goals in the five incentive areas: Paternity Established, Cases Under Order, Current Support Collected, Payment toward Arrears, and Total Collections, based on assigned area of specialty; Establishment, Enforcement, Interstate, Modifications, or Foster Care.

Minimum Qualifications

Graduation with a high school diploma or GED equivalency with two (2) years of experience in eligibility, investigative, judicial, or paralegal work required. An Associate's Degree may substitute for one (1) year of experience. Must have a valid driver's license. A current NC Notary Public certification preferred. Must have strong computer, communication, and organizational skills.

Additional Information

Minimally qualified applicants will start at 25% of the salary range: $20.63/hr.

The applicant selected must undergo and pass a drug screening test prior to employment.

Job Type: Full-time

Pay: $19.26 - $32.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• eligibility, judicial, investigative, and/or paralegal work: 2 years (Required)

License/Certification:

• Driver's License (Required)
• Certified Notary Public (Preferred)

Work Location: In person