Child Care Eligibility Interviewer

Interviews are anticipated to be conducted within two weeks of closing date.

This position is required to interview clients, assess the need for care, determine eligibility for Child Care assistance programs and independently manage a caseload. This position provides case management to families throughout the eligibility period in making referrals to other early childhood services, community resources or state agencies. This position will guide families in selecting high-quality, early learning programs for their children. This position is responsible for approving appropriate Child Care placements and processing payments and other financial transactions for Child Care providers. The position will provide training to clients and providers regarding policy and procedures related to the Child Care assistance program.

The position is required to analyze and assess documents pertaining to employment, education, income, household composition and other factors related to eligibility and implement in accordance with policy. This position is also required to calculate income and evaluate in accordance with federal and state guidelines. This position is a high volume, fast paced position that requires extensive use of computers/databases.

New Mexico children, families and Child Care providers.

The ideal candidate will have, an associate degree in any field or Equivalency (2) years of experience related to the minimum qualifications of this position. They will have experience in eligibility determination/interviewing/case management/clerical experience in social services and/or public assistance program.

High School Diploma or Equivalent and (1) year experience in customer service, office administration, government assistance programs such as welfare, unemployment benefits, social security benefits and/or public housing. Substitutions Apply. See Substitution Table below.
For utilization at the Department of Veterans Services only:
One (1) year of active duty service in the Armed Forces will substitute for the required experience listed above. Hiring preference will be given to Veterans of the Armed Forces.

Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive phone and personal computer usage. Direct client interaction and some travel may be required.

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.