Child Care Program Monitor

Interviews are anticipated to be conducted within two weeks of closing date.
VISION: All New Mexico families and young children are thriving
MISSION: Optimize the health, development, education, and well-being of babies, toddlers, and preschoolers through a family-driven, equitable, community-based system of high-quality prenatal and early childhood programs and services.
The Early Childhood Education and Care Department was established on July 1, 2020. The Department's aim is to create a more cohesive, equitable, and effective early childhood system in New Mexico. That means coordinating a continuum of programs from prenatal to five¿and ensuring that families in every corner of the state can access the services they need.

The purpose of this position is to work collaboratively with the CYFD Child Protective Services (CPS), McKinney-Vento Homeless liaisons and other community and social service programs to assist and support At-Risk families with their Child Care needs by coordinating care and determining eligibility. This position will interview and assess the needs of the families and provide complex, in-depth case management through the eligibility period to support the transition into other Child Care assistance or early childhood programs or other specialized supports. This position will guide families in selecting high-quality, early learning programs for their children. This position will provide problem resolution for assigned cases, make appropriate Child Care placements, and ensure the proper administration of payment disbursements to Child Care providers. This position may also assist in provider and parent audits. This position will conduct community outreach/training and serve as liaisons between social and community service programs and families. This position may complete other complex projects as assigned. Extensive statewide travel will be required in this position.

The position is required to analyze and assess complex documents and situations pertaining to At-Risk, homelessness, employment, education, income, household composition and other factors related to eligibility and implement in accordance with policy. This position is also required to calculate income and evaluate in accordance with federal and state guidelines in more complex, At-Risk cases. This position should have extensive experience in case management and resource supports for families and within early childhood. This position will maintain and develop relationships with statewide community and social service supports and resources. This position is a high volume, fast paced position that requires extensive use of computers/databases.

Children, families, providers, community/social service agencies and internal staff/management.

The ideal candidate will have, an Associate's Degree in any field or Equivalency (2 years of experience related to the minimum qualifications of this position). Will have at least two (2) years of experience in eligibility determination/interviewing/case management/clerical experience in social services and/or public assistance program. Lastly the ideal candidate will clearly describe in application leadership qualities that may include: collaboration, team work, customer service, initiative, decision-making, organization, time-management, training/mentoring and good interpersonal skills.

High School Diploma or Equivalent and two (2) years experience in customer service, office administration, government assistance programs such as welfare, unemployment benefits, social security benefits and/or public housing. Substitutions Apply. See Substitution Table below.

Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive phone and personal computer usage. Direct client interaction and extensive statewide travel will be required.

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.