Chief People & Wellbeing Officer

THE OPPORTUNITY
Catalight evolved from a single company member of a 100-year-old non-profit network to a health tech company focused on the home and community-based (HCB) market, with revenues in excess of $320M and partnerships with industry leaders such as Kaiser Permanente and Salesforce. Catalight's purpose is to create a more equitable world for people with developmental disabilities so they can choose their path. We are a social enterprise that applies commercial strategies to maximize improvements in financial, social, and environmental wellbeing for our communities. We do this by breaking down barriers and biases, providing access to innovative individualized care services, clinical research, and advocacy - all powered by intelligent technologies - and by living our values. We are bold, community centered, equity informed, and wellbeing driven.
Catalight is committed to creating a diverse, equitable and inclusive organization that works proactively to address complex societal problems such as healthcare access and greater well-being for underrepresented communities. We are working to build and scale service delivery networks, across the country and globally, to facilitate equitable access to services regardless of race, gender, sexual orientation, disability, geography, or socioeconomic status. We are focused on being a catalyst for the innovation and legislative changes needed to make this happen.
Catalight is looking for a strategic, results-oriented, relationship-driven people leader with a proven track record in delivering people strategies that have created a "Great Place to Work" environment. A forward-thinking technologist who understands how to use data and technology to drive efficiency and forecast work trends. This is an outstanding opportunity for someone who wants to play a crucial role in creating a better world of work for our companies and our most important resource - our people. As we continuously evolve our people practices, we are looking for a change maker who will bring creativity and emotional intelligence to the evolving and changing landscape of people management. Using real-time data flows, we are looking for someone to help us rethink learning and development, recruiting, recognition, compensation, and wellbeing programs, that ensure our team members feel included, that they belong, are treated equitably across compensation and performance, and that we care deeply about their wellbeing.
ROLE DESCRIPTION
Reporting to the Chief Operating Officer (COO), the Chief People & Wellbeing Officer (CPWO) is a trusted partner, colleague, and a key communicator to the senior leadership team and as such needs to bring creativity, communication and technology skill sets to the table. The CPWO is a strong advocate for employee wellbeing, diversity, and equality and is responsible for the day-to-day operations and design of Catalight's talent architecture, as well as the company's total rewards, recruitment, learning & development programs.
Catalight has been on a journey to create a center office model with its shared service functions and this role would lead the People services for Catalight and its affiliates. Catalight has also been working to transform its compensation and benefits practices designing a more equitable system and this role will lead this work in partnership with our Justice, Equity, Diversity & Inclusion (JEDI) Advocate and team.
Success criteria for this role include:

• Living our company values and inspiring others to achieve a high performing, diverse and inclusive environment, where everyone feels they belong as measured by our Cultivating Healthy Teams score.
• Generating leading edge employee practices and packages that are informed by employee feedback and environmental conditions.
• Increased diversity of our workforce.
• Successful execution of new technologies that enhance communication and employee experience of People & Performance services as measured by our internal CSAT scores.
• Increased internal engagement with the impetus to be a catalyst for change. Engage in social media posts, best practices, and generate conversations relevant to our workforce and those we serve.

MAJOR OBJECTIVES
Within the first 12 to 18 months, the CPWO will achieve the following major objectives:

• In collaboration with the People team and leaders across the organization, implement a recruitment strategy designed to ensure that Catalight and its affiliates attract, develop, and retain the staff members who will grow its impact and lead the organization into the future. This will be measured through our recruitment to hire KQI and internal CSAT survey.

• Prioritize actions in Catalight's JEDI strategy, and make significant progress on implementation, in collaboration with the JEDI Advocate and employees across the organizations. This will be measured through our performance management tool (V2MOM) and Cultivate Healthy Teams survey.

• Measurably improve career path and upskilling opportunities by continuing to build out our 21st Century Leadership System (21CLS) enhancing adaptive thinking, people management skills and emotional intelligence. This will be measured through our values map & Leadership Effectiveness and Adaptive Development (LEAD) survey scores.

• Own and implement our Cultivate Healthy Teams surveys reporting on staff engagement that identifies priorities for improvement and demonstrates progress in key metrics. This will be measured through the Cultivate Healthy Teams survey.

• Build a structure and culture that supports the growing duality of people management - the use of technology and data combined with socio-emotional competencies' - that ensures critical elements of the employee experience can be measured, including emotions and their effects, and used to drive strategy and impact.

RESPONSIBILITIES

• Build strong relationships across the organization. Foster a culture of belonging through personal example, leadership practices, and processes.
• Drive decisions about investment priorities within the department based on our customer needs, our service offerings, and the needs for the success of the department. This will be measured through our annual resource & initiative allocation practice.
• Serves as a subject matter expert and collaborative thought partner for best-in-class services.

• Leadership, leadership, leadership. Inspire greatness and innovation in others.
• Serve as a collaborative thought partner with the COO and Senior Leadership Team on enterprise-wide strategy development and decision making; set a forward-looking vision that centers people, culture, and equity in leading staff, managing change, and making strong business decisions.
• Ensure that JEDI is at the forefront of all People strategies, in alignment with the strategic plan, and advise on the resources and timing to achieve those strategies; ensure that scalable systems and plans are in place to support the future people needs.
• Data-driven/metrics driven: Create a culture of accountability by setting the right metrics and tying company performance, compensation, and promotion to tangible results.
• Travel as needed to understand and promote a cohesive culture that engages fully remote, field office, and headquarters staff around shared values and goals.
• Develop a robust succession planning process for leadership through our new internal software: Workday, with a particular focus on JEDI, and cascade it across Catalight and its affiliates as part of a comprehensive workforce planning and career pathing program.
• Leverage the expertise of the People team in creating inclusive and sustainable structures for onboarding, compensation & rewards, performance management, career pathing, employee engagement and retention.

KEY ATTRIBUTES

• Leadership and growth mindset.
• Self-Starter - execute and implement change
• Passion - for the company's purpose: Catalight's purpose is to create a more equitable world for people with developmental disabilities so they can choose their path.
• Strong experience leading engagement on JEDI initiatives, both internally and externally, and how to fully integrate them into the work of the organization.
• Understanding best practices, knowing how to create more value for the company, and be a proactive navigator who "sees around corners" and plans for necessary contingencies.
• Visionary and strategic, energized by the opportunity to tackle enterprise-wide challenges with a high-performing team of peers.
• Be both a trusted advisor on people-related issues and an advocate for appropriate investments to address those needs.
• Interpersonal/Communication Skills - an understanding of channeling different points of view; Able to establish and maintain excellent relationships and credibility quickly; Create a team atmosphere with internal staff while achieving key objectives
• Unquestionable integrity, credibility, and character, who has demonstrated high moral and ethical behavior.
• Highly entrepreneurial - agile and able to easily keep up with a rapidly changing environment

HELPFUL SKILLS + KNOWLEDGE (aligned to our core values):
Bold:

• Challenges the status quo in service of creating equitable systems
• Navigates ambiguity with an excitement for problem solving

Community oriented:

• Capacity to hold space for others to engage in learning within psychologically safe spaces that allow for courage and vulnerability
• Appreciates and demonstrates collaboration across teams

Equity informed:

• Approaches work with a growth mindset, welcomes feedback, and understanding that humans are biased and imperfect as a baseline
• Led teams with an ethnically, socioeconomically, linguistically, and culturally diverse population.

Wellbeing driven:

• Willingness and commitment to self-reflection and re-thinking
• Committed to defining and defending healthy workplace practices

GENERAL:

• Adhere to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary
• Complete additional job duties as assigned by COO

QUALIFICATIONS
Minimum Education & Experience:

• Our ideal candidate has a demonstrated track record of elevating and innovating organizations, teams, and functions in unexpected ways.
• Experience working in start-ups, high growth, or high resourced and complex organizations.
• Ideally eight (8) + years of experience as a collaborative senior level human resources leader within the nonprofit or for-profit sectors; capacity to lead a team, guide change, and make sound business decisions.
• Prior experience guiding enterprise-wide people and culture strategy, leading change at an organizational level, and engaging teams to execute on the tactics to achieve goals.
• SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) certification preferred.

Physical Requirements:

• Must be able to communicate effectively within the work environment, read and write using the primary language with the workplace which is English.
• Visual and auditory requirement to work with clients, staff, and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Need to utilize computer, cell phone.

CONDITIONS OF EMPLOYMENT

• Obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Obtain and maintain clearance through the Office of Inspector General.
• Able to travel to multiple work sites.
• Must attend required training and attain position competencies in relation to role responsibilities.

#Catalight
Time Type:
Full time
Compensation:
$300,000 - $400,000 Annually
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.
Catalight is an equal opportunity employer.