Chief Engagement Officer

DEPAUL COMMUNITY RESOURCES
POSITION: Chief Engagement Officer
PROGRAM: Administrative
STATUS: Full-time, Exempt
Interested applicants must submit a cover letter and resume and complete the online application.

JOB SUMMARY:
The Chief Engagement Officer is a member of the Executive Leadership team and leads the agency in marketing, internal and external communications, public relations, organizational culture, strategic projects, community events, and legislative advocacy and grows the organization's capacity through development strategies and home finding efforts. The Chief Engagement Officer leads, guides, and directs all major internal and external engagement areas as assigned by the CEO/President. This person is able to represent the organization well in the community and work collaboratively in all settings.
SUPERVISION RECEIVED AND EXERCISED:
The Chief Engagement Officer supervises the Director of Development, the Director of Marketing, and the Administrative Assistant of Engagement. The Chief Engagement Officer reports directly to the Chief Executive Officer.
ESSENTIAL FUNCTIONS AND DUTIES:
This list is not an exhaustive & all-inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time.
PLANNING:

• Lead, guide, delegate, and direct all major areas of marketing: public and media relations, communication, branding, community events, legistative advocacy, and recruitment of foster care and sponsored residential homes
• Lead, guide, and direct internal engagement projects to advance the agency's values, facilitate effective communication, and promote a healthy culture
• Lead, guide, and direct all major areas of development: research and prospect identification, cultivation, and communication strategies, solicitation strategies, donor stewardship, database management, communications and outreach activities, and development-related volunteer relations
• Ensure the organization is represented well internally and externally, as well as establish and maintain good relationships with our media and communication partners
• Work with division and organization leadership teams to identify specific areas of advocacy, marketing, internal engagement, and development needs
• Provide leadership, supervision, and oversight for marketing and development staff and work collaboratively with all departments on organizational projects
• Develop and adhere to an annual engagement budget to ensure proper use of the organization's funds in a cost-effective, sustainable manner
• Serve as an exemplary advocate for DePaul in the community with local leaders, religious organizations, business and corporate partnerships, and other leaders, and build relationships that closely link the community to the organization
• Ensure open communication to create a community, inform and reinforce values and connections, and promote a greater understanding of DePaul's services, standing in the community, and fiscal sustainability
• Ensure effective methods of communication with stakeholders, designing regular, meaningful interactions both in and outside the organization
• Facilitate engagement initiatives with internal and external stakeholders, coordinate projects, scheduling, and prioritization that support the mission, build efficiencies, and are fiscally reasonable as assigned

TEAM DEVELOPMENT AND LEADERSHIP:

• Hire, supervise, and ensure professional development (including any discipline or performance improvement plans) for all marketing and development staff and develop a strong sense of team within the marketing and development departments
• Promote a culture of high performance and continuous improvements that values learning and a commitment to quality

OPERATIONS:

• Ensure alignment of strategic and tactical operations within the department and serve as an active and contributing member of the Executive Leadership team
• Ensure accountability to results through regular monitoring and reporting of department data
• Achieve financial objectives by preparing the annual budget, scheduling expenditures, analyzing variances, and estimating ROI
• Coordinate media and legislative interests in the organization and ensure regular contact with target audiences

KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS REQUIRED:
Knowledge, skills, abilities, and other characteristics or KSAOs are attributes needed to perform a job that are demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job.
Knowledge of:

• Office and records administration techniques and procedures
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Microsoft Office Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet, and Adobe Creative Suite, as needed, and willing to learn and use the organization's software databases
• DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies
• Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property
• Marketing, communication, public relations, event planning, and fundraising
• Human services and the populations and constituents we serve
• Methodologies and resources used to assess the needs of the listener or audience to share information or engage in ongoing communication
• Applicable safety requirements
• Program planning and implementation, qualitative and quantitative performance analysis, and return on investment measurement techniques
• Managerial and leadership principles and practices for continuous improvement and change within an organization
• Business and management principles pertaining to strategic planning, market analysis, resource allocation, human resources and fiscal modeling, leadership technique, production

Skill/Ability to:

• Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
• Demonstrate verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work
• Demonstrate the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Demonstrate interpersonal and verbal skills to defuse emotional situations, calm upset individuals, allay fears, and lessen confusion
• Demonstrate ability to negotiate, mediate, resolve conflict, facilitate, mentor, and coach
• Demonstrate ability to train and instruct others
• Monitor/assess the performance of staff and develop them based on individual conduct, skills, abilities, interests, and service needs
• Manage the distribution of work, priorities, and projects for the division while simultaneously maintaining high-quality work product
• Core strategic planning workassessment, identifying results, setting up supporting strategies and measures, and ensuring accountability
• Operate a computer and proficient using virtual meeting software, internet, department or program-specific software, and MS Office Suite applications, particularly Word, Outlook, and Excel
• Collect and analyze data
• Manage the division's budget and determine how finances will be spent and resources allocated and account for these expenditures
• Public speaking and delivering presentations to individuals and groups
• Manage multiple projects and priorities and complete assignments on time, accurately, and with attention to detail while maintaining a high-quality work product
• Develop and maintain professional working relationships and appropriate boundaries with coworkers, management, community partners, and business associates, and work collaboratively within a team environment and build strategic relationships
• Motivate, develop, and lead people as they work, identifying the best people and necessary skills for the job
• Communicate effectively in both oral and written form
• Make arithmetical computations and tabulations
• Recognize, analyze, and problem-solve ambiguous or difficult situations and questions using critical thinking
• Analyze and prepare concise and accurate documents, reports, and correspondence
• Effectively market the programs and services of the division and DePaul
• Work by objectives and outcomes
• Work in a goal-oriented environment
• Communicate and interact effectively with members of the public
• Read and understand information and ideas presented in writing
• Analyze complex data and develop plans to address identified issues
• Manage a budget and work within the constraints of that budget
• Establish program goals and objectives that support the strategic plan
• Plan, assign, train, and/or supervise the work of others
• Effectively represent the organization to internal and external stakeholders and market the programs and services available
• Exercise sound judgment and critical thinking in decision-making and solving various work-related situations
• Learn policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility
• Assist with the general upkeep and cleaning of office areas and agency vehicles

Other Characteristics:

• Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued
• Demonstrate professional composure in difficult and stressful situations
• Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work
• High level of comfort working with the public, the media, and legislators
• Highly motivated and disciplined to accomplish performance goals
• Demonstrate high levels of self-awareness and desire for lifelong learning as well as high EQ
• Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know

MINIMUM REQUIREMENTS TO APPLY:
A Bachelor's Degree with five years of demonstrated excellence in supervising and managing teams and success in marketing, public and media relations, communications, organizational development, and/or fundraising is required.
WORK ENVIRONMENT:
The work environment characteristics described herein represent those an employee encounters while performing the position's essential functions. The employee regularly works in an office environment and occasionally in the field. Due to the nature of the work, the incumbent may be exposed to situations of a highly emotional nature; incumbents are expected to use verbal skills to resolve interpersonal situations to achieve desired results independently. Work is generally completed regularly during weekdays; however, daily work hours may vary. Completion of job duties outside of normally scheduled hours may be required. Work is subject to frequent interruptions, and noise levels are varied based on the work locations.
PHYSICAL REQUIREMENTS:
The physical demands described herein are representative of those that an employee in this position must meet, with or without reasonable accommodations, to perform the essential functions successfully. Physical activities required are finger dexterity necessary to operate equipment used in the position, effective communication and seeing or hearing verbal cues. Walking from one-third to two-thirds of the time, sitting two-thirds or more of the time, standing from one-third to two-thirds of the time, bending from one-third to two-thirds of the time, stooping rarely, lifting/pushing/pulling no more than ten pounds are required. When accessing various locations, the incumbent must climb stairs and ramps. This position requires driving to various locations approximately five percent of the employee's working time. Public transportation may not be available. Individuals needing reasonable accommodations should speak with their immediate supervisor/hiring manager.

SPECIAL REQUIREMENTS AND QUALIFICATIONS:
After a conditional job offer, the following may be required: current DMV driving record with results that comply with insurer guidelines; drug and alcohol screening with satisfactory results stipulated by applicable governing, funding, or regulatory agencies; criminal and child protective services background report. The applicant shall not have been convicted of any barrier crime(s) on the criminal background report. The applicant will have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.
NOTE:
This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

DePaul is committed to diversity, equity, and inclusion and is an Equal Opportunity Employer.
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