Job Title: Chick-fil-A Leadership Professional
Job Type: Full-Time
Job Location: Chick-fil-A Cambridge (MD)
Job Summary:
Chick-fil-A Leadership Professional is a leadership position responsible for managing and developing team members, guiding customer service operations, overseeing restaurant operations, and ensuring the restaurant is meeting sales and profitability goals.
Job Duties and Responsibilities:
- Lead a team of employees to uphold high standards, providing ongoing coaching and mentorship to help them develop in their roles.
- Foster a positive and collaborative work environment that supports the development of team members and promotes teamwork and accountability.
- Ensuring efficient and effective operation of the restaurant by evaluating and refining processes, procedures, and protocols.
- Work closely with business partners to achieve sales and profitability goals.
- Develop and maintain excellent relationships with customers, ensuring the highest level of satisfaction and services.
- Analyze customer feedback and work with team members to make improvements in job performance and service.
- Responsible for the training and development of new team members, while fostering a strong sense of team spirit in the restaurant.
- Ensuring compliance with health and safety standards, food safety regulations, and labor laws.
- Interact with customers and guests to resolve any issues or complaints, maintaining a high level of customer service and satisfaction.
Requirements:
- Experience in restaurant operations management or retail management
- Strong interpersonal, leadership, and communication skills
- Demonstrated ability to develop and train a team to deliver exceptional customer service
- Honesty, integrity, and a high level of ownership
- Ability to work in a fast-paced and dynamic environment, adapt to change, and be flexible
- Knowledge of health and safety standards, food safety regulations, and labor laws
- Must be 18 or older
- Available to work weekends, evenings, and holidays as needed
Pay Range: $20-25/hr
Benefits: Health insurance, quarterly and annual bonus opportunity, paid time off, free college, career development opportunities, free meals.