Address
Form of work
Salary- Responding to customer inquiries related to travel arrangements and resolve issues by focusing on short and long-term fixes
- Collaborating with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for call quality and accuracy
- Supporting on-line booking tools and information regarding all client programs, products, and procedures
- Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc.
- Monitoring and manage agent advisor errors, escalations and customer exceptions and update the information in a database used for tracking purposes
- Assisting other Travel Advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching advisors on best practices to service all customers
- Maintaining a favorable working relationship with all departments to result in increased quality and customer service levels
- Maintaining appropriate levels of confidentiality for all information shared and observed
- High School Diploma or GED
- 2 or more years of customer interaction/support experience
- 2 or more years of experience working in the travel industry
- 2 or more years of experience working in a Global Distribution System (GDS), specifically SABRE.
- Demonstrate effective communication and interpersonal skills
- Working knowledge of appropriate Microsoft office programs such as Excel, Word, and Outlook.
- Effectively manage internal and external customer issues
- Advanced knowledge / proficiency using multiple screens in an online environment
- Ability to work independently and also function as a team member
- 2 or more years of inbound call center experience
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
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