Change Management Lead

Job Summary:

This role will work on a team of user advocates, leading organizational Change Management (OCM) efforts for technology and process improvement projects. This role is accountable for creating and implementing Change Management strategies and plans to increase user adoption and minimize overall business risks. We are looking for a change consultant with the ability to define and execute the strategy that makes complex change easy for users and stakeholders while driving behavioral and mindset shifts. Critical for this role is the ability to lead projects, build relationships, apply critical thinking, and take the initiative to drive results. As a successful change consultant, you will use influence and innovation to maximize adoption and ensure a positive change experience. 

Job Duties:

• Change Management Lead:  Oversees the development and execution of a Change Management strategy and plan within the internal and client project team
• Organizational Impact Assessment:  Assesses impact of technology or process change on the individual and business to formulate the Change Management strategy
• Culture Change:  Proactively works with project team to identify and address resistance and change readiness challenges 
• Communications Management:  Assesses communication needs, channels, and ability to deliver key messages; plans, drafts and executes marketing, training, support, and feedback communications 
• Learning and Development:  Assesses organizational learning capabilities; conducts training needs assessment, designs curriculum, develops training materials for system implementations and process changes
• Training and Workshops:  Leads and facilitates instructor-led, virtual, and 1:1 executive training sessions as well as strategy and envisioning workshops
• Project Management: Manages the budget and timeline for Change Management activities and provides oversight and guidance to junior consultants
• Other duties as required

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree from an accredited university, required; major in Organization Change Management, preferred

Experience:

• Four (4) or more years of experience in Change Management, Organizational Development, Learning Solutions, Talent Strategies, Communications and Training Design and Development, User Enablement, or equivalent human capital consulting role, required
• Three (3) or more years of consulting experienced in Technology Implementation, Communications and/or Training Design and Development, User Enablement, or equivalent, required
• Three (3) or more years of experience setting direction, developing, and leading projects while developing strategies that improve user adoption and manage end user expectations, required

License(s)/Certification(s):

• Certification with Prosci ADKAR Model or similar framework, preferred 

Software:

• Excellent computer skills and proficient in Excel, Word, PowerPoint, and Outlook, required
• Experience implementing Office 365 (M365), Data Analytics, Custom Applications, CRM, or ERP, preferred
• Experience with Camtasia, Articulate Rise, Vyond, Adobe Creative Cloud or other video creation/editing tool, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Successful track record of interacting with associates to senior leaders
• High energy, excellent communication, and presentation skills, both verbal and written 
• Excels at operating in a fast-paced technical environment 
• Self-motivated and willing to take on new initiatives
• Ability to manage multiple projects and initiatives

Keywords: 
Organizational Change Management, OCM, Training, User Enablement, User Experience, Communications, Internal Marketing, Impact Assessment, Process Integration, End User Support, Executive Adoption, Learning Solutions, Talent Strategies, Human Capital, Team Development

Join us at BDO, where you will find more than a career, you'll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. 

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.  BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions. 

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities

*Benefits may be subject to eligibility requirements.