Change Management Analyst/Trainer ( Hybrid)

Description:

This role will be responsible for developing training materials, delivering training and driving key Change Management strategies under the direction of the Change Management / Communications Lead. This role will work independently as well as collaboratively with internal team members, project stakeholders, and other central and system-wide entities. The role will partner with stakeholders to understand technical system functionality and business processes to develop training materials for administrators and end users. This role will be responsible for delivering effective communication and training via multiple channels to ensure accurate and timely content delivery. This role requires superior communication skills including writing clear, concise, grammatically, and factually correct training materials. Training Ability to comprehend and leverage technical and functional knowledge of a Timekeeping and Scheduling system and leverage functionality to optimize, creation, presentation and communication of knowledge and training content Translate technical and/or complex issues into easy-to-understand explanations to key audiences Effectively deliver training to targeted audiences through multiple platforms including instructor-led and on-line training Change Management Build strong working relationships with stakeholders to understand their needs Seek to understand stakeholders by actively listening, gathering, and leveraging information to help drive effective training to ensure organization readiness Ability to recognize cross functional data impact and collects pertinent details to better understand problems and identify opportunities for improvement through training or effective communication Communication Ability to convey information and ideas clearly and concisely to stakeholders in an engaging manner that helps the targeted audience understand and retain the message. Ability to effectively communicate to a broad and diverse audience and tailor approach based on targeted audience Ability to succinctly communicate complex issues and its importance (impact on the individual/team/organization); stresses major points clearly; follows a logical sequence Communicate effectively (written and verbal) to best match customer style, needs, and level of understanding in creating optimal customer interaction. Communication style includes accurate and grammatically correct support based on channel (email, case management, knowledge article).

Job Type: Contract

Salary: $30.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Application Question(s):

• kindly share me your email address?
• have you taken your covid shot?
• are you comfortable for

Hybrid local, within 100 miles of San Diego, CA to travel to site occasionally

Experience:

• making training material: 2 years (Preferred)
• Change management: 2 years (Preferred)

Work Location: Remote