Certified Spanish Interpreter - Tmc/Children's

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
The Certified Interpreter provides interpretation services to assist physicians, nurses, other clinicians and administrative staff in communicating with patients, their families and the community.
Certified Interpreter Scope and Requirements:

• Behaves in a culturally aware manner in order to build trust with patients and families. Leverages the trust to improve the communication between patients/families and the providers
• Ensures all requests and interpretation encounters are appropriately documented in the department's database (CRM)
• Ensures all non-interpretation tasks are appropriately documented
• Effectively communicates with peers to facilitate streamline operational flow of department
• Appropriately and accurately transmit information between provider and patient/family
• Must have medical terminology knowledge across multiple specialties. This includes but is not limited to: Medical, Surgical, Trauma, Heart and vascular, oncology, transplant, Pediatrics, Neuroscience
• Demonstrates flexibility in availability, assignments received, etc. to ensure the departmental operations are streamlined
• Communicates with manager effectively and timely regarding concerns
• Punctual to interpretations at all times
• Manages coordinator/dispatcher responsibilities as needed. See below for scope and requirementsJob Description

Must have minimum 2 to 3 years of experience specific to healthcare if you have a Bachelors degree.
Location: TMC/Children's Hospital
Address: 6411 Fannin, Houston, TX 77030
Various Shifts: 8 hour shifts, 5 days per week
Rotating on call on weekends and holidays
If you are interested in getting certified for the Certified Spanish Interpreter position, then kindly explore the links below for more information on a CMI or CCHI. Please visit the following resources https://www.certifiedmedicalinterpreters.org/nbcmi-program-cmi or https://cchicertification.org/certifications/
Minimum Qualifications
Education: Bachelors degree in a foreign language, communications or health care related field or 5 years related experience
Licenses/Certifications: Certified Medical Interpreter (CMI) from NBCMI or CCHI
Experience / Knowledge / Skills:

• Requires fluency in English and target language of interpretation
• Effective oral and written communication skills
• Understanding of medical terminology preferred

Principal Accountabilities

• Interprets patient and/or family questions or concerns to appropriate healthcare staff to optimize the patient care experience.
• Acts as a conduit of information for all clinical services including medical terminology and support services, policies and procedures.
• Documents accurately, completely and clearly all interpretation services.
• Serves as a cultural mediator, as necessary and when appropriate, to enhance communication between patients/family, as it relates to medical care.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.