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SalaryJob Description: The Certified NursingAssistant will provide administrative support to Nurse Practitioners engaged in clinical risk adjustment for assigned Health Plan Members.
Role and Responsibilities
- Assists Health Plan Members with scheduling appointments with the Nurse Practitioners (NPs).
- Provide follow-up appointment reminders via call, text and or email.
- Assist Health Plan Member to address any barriers to members completing the scheduled appointment.
- Update and maintain accurate documentation of each member encounter in the electronic health record (EHR).
- Keep accurate documentation of appointments made by member.
- Update and maintain accurate documentation of all communication during verbal, non-verbal (electronic correspondence) and text-based interactions with each member.
- Follows all Policies and Procedures of SCCP.
- Support program compliance with Performance Goals/Contract Deliverables.
- Participates in all SCCP mandatory and CMS regulatory training.
- Attends all staff meetings – in person or telephonic (if unable to attend, responsible for knowledge of content).
- Abide by principles and laws related to confidentiality.
- Demonstrate respect for individual diversity (culture, ethnicity, gender, race, religion, age, economic status).
- Interact with staff and members to optimize workflow efficiency.
Qualifications and Education Requirements
- Successful completion of an accredited Certified Nursing Assistant (CNA) program.
- High School Diploma or Equivalent Required.
- Minimum of 1 year of CNA Experience required.
- Minimum of 2 years in a Customer Service role p.
Preferred Skills
- Computer Literate – Word, Google Doc and Excel.
- Able to multi-task, manage time and set priorities.
- Able to remain coachable and teachable at all times.
