Job Description
JOB SUMMARY: A nonexempt position responsible for performing a variety of duties depending on whether it is a small clinic, large medical practice, multi-clinic, or a specialty office. They are involved in the clinical care of patients within the clinic, supporting the physicians in every aspect of care, consistent with their credential or license.
QUALIFICATIONS:
JOB SPECIFIC CORE COMPETENCIES:
- Collect and properly input patient PMH, PSH, Medications, and Allergies in EMR.
- Clean exam/procedure rooms, instruments, and equipment between patient visits.
- Check patient vital signs (BP, HR, O2, Temp.).
- Prescription verifications with physician orders
PREREQUISITE SKILLS:
- Demonstrated communication skills to effectively communicate with management, providers, and patients.
- Operational knowledge of telephones, fax machines, postage machines, and other office equipment.
- Demonstrated ability in handling patient confidentiality.
- Ability to work with peers in a team situation and create a positive work environment for team members.
- Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
The following list describes the essential duties of this role. Individuals in this role may not perform these duties, or may perform additional, related duties not listed here.
- Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls, and providing pertinent information.
- Fulfills clerical responsibilities as assigned that may include advising business manager of the need to send medical records, receives medical records that have been requested; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying patient demographics; managing and updating charts to ensure that information is complete and filed appropriately.
- Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment per department protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; cleaning sterilizer per scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies except for vaccines; and restocking exam/procedure rooms.
- Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor.
- Fulfills clinical medical assisting responsibilities that within scope of practice as described by nurse practice act, which may include medical/surgical asepsis, sterilization, instrument wrapping and autoclaving; checking vital signs ; physical examination preparations; clinical pharmacology; drug administration through various routes including injections; prescription verifications with physician’s orders; minor surgery assists including surgical tray set-up pre/post-surgical care, applying dressings, and suture removal; biohazard waste disposal and monitoring; therapeutic modalities; instructing patients with assistive devices, body mechanics, and home care; laboratory procedures including Occupational Safety and Health Administration (OSHA) guidelines; quality control methods; CLIA-waived testing; capillary punctures and venipuncture; specimen handling such as urine, throat, vaginal, stool, and sputum; electrocardiography including mounting, emergency triage, and first aid. Medical assistants must adhere to the MAscope of practice in the laboratory.
- Other duties as assigned.
Competencies:
Demonstrates the following competencies:
- Demonstrates professional/appropriate dress, verbal and non-verbal communication skills, and effective written communication skills
- Understands HIPAA guidelines and regulations, acknowledges patient rights
- Stands as a patient advocate, with appropriate empathy, resolve and respect in communication and actions with patient and family. Recognizes opportunity for improvement regarding patient concerns.
- Demonstrates continual learning, utilizes evidence-based practice to affect change.
- Cultivates effective partnerships and collaborations with providers
- Understands IT resources
- Appropriately delegates to ensure optimal operational workflow
EXPECTED BEHAVIORS:
Attitude/Customer Competencies
- Caring, compassionate, and approachable in all customer contacts
- Privacy – respects customers’ right to privacy and modesty
- Confidentiality – maintains customers’ confidentiality
- Telephone etiquette – speaks so that customers hear a smile
- Appearance – takes personal ownership in appearance and that of work environment
- Initiative – takes necessary steps to fix problems immediately
- Providing Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs
- Timely service – recognizes that customers’ time is very valuable; provides them with prompt service
- Customer information/education – provides customers with the best information needed to make informed choices
Relationship Competencies/Work Group Competencies
- Demonstrates advocacy, respect and truth telling
- Demonstrates accountability for own actions
- Demonstrates ability to respectfully address interpersonal conflicts
- Takes initiative to help others
- Demonstrates a learning attitude toward solving problems
- Demonstrates openness to change and new learning
- Reports to work on time and has regular attendance
- Adheres to practice defined dress code
- Attends Staff meetings
Ethical Decision-Making
- Respects the needs, expectations and rights of all individuals
- Advocates the rights of all to a safe environment
- Uses sensitivity to cultural diversity to guide decision-making
Performance Improvement
- Identifies work processes and strives to reduce cost and increase satisfaction
- Identifies customers and demonstrates understanding of customers’ expectations
- Actively works to increase satisfaction of all
- Monitors customers’ satisfaction
- Takes active role in department process improvement efforts; demonstrates understanding of outcomes
- Demonstrates an understanding of responsibilities
- Demonstrates diagnostic thinking/reasoning
- Utilizes feedback from peers, supervisor, customers to drive performance and behaviors
- Prioritizes workplace safety