Central Station Monitoring Agent - Remote

Central Station Monitoring Agent

Position Summary:

Process gate transactions and alarm events from over 300 communities virtually.

Job Responsibilities: To perform this job successfully, the Central Station Monitoring Agent may be expected to perform some or all of the duties listed, and other duties as assigned:

• Properly verify visitors and vendors entering our gated communities.
• Monitor armed areas to ensure intruders vacate the closed area.
• Must be able to document and send intruder reports.
• Must meet all verification standards.
• Agent will work under close supervision during the first 90 days.
• Must meet the organization’s AHT and schedule adherence goals/metrics.
• Must keep up on both company and Central Station policies.
• Position requires weekend, holiday and shift work and may require mandatory overtime.