Cellphone & Computer Repair Tech

The role of a technician requires a high level of attention to detail, effective communication, and familiarity with technical tools. Candidates must be able to handle multiple projects, deliver work efforts that meet the highest quality standards, be able to work with minimal supervision and show initiative. In addition, you will be expected to:

• Provide timely and quality repairs on customers smartphones, tablets and computers
• Maintain proper inventory controls
• Maintain high quality standards of customer service and care
• Promote and upsell additional products and electronic accessories
• Meet key performance standards and productivity goals
• Abide by company policies and procedures
• Provide knowledgeable and effective communication on repair process/updates to customers
• Maintain a clean and organized work space
• Strive to constantly improve skills and move up
• Demonstrate a high level of motivation
• Look for ways to improve business performance and enhance customer service experience
• Maintain stock of merchandise in the store.
• Receive deliveries and put away merchandise.
• Maintain the store's cleanliness. This includes stocking shelves, and general store cleaning duties
• Assist customers as needed with questions or concerns. This includes but is not limited to ordering merchandise, returns, or other issues.
• Meet or exceed sales goals established by store manager
• Answer phone calls and return calls
• Other duties as assigned by Owner or Manager

REQUIREMENTS

• High school diploma
• Sales / customer service experience required
• MUST have experience with all brands of cellphone, computer, and tablet repairs- including but not limited to: iPhone, androids, Samsung, etc.
• Ability to work in a fast paced environment with a positive attitude
• Ability to follow directions and specific process steps to ensure quality workmanship
• Excellent communication and organizational skills
• Ability to work a flexible schedule including evenings, weekends, and holidays if needed
• Reliable transportation to arrive to work is very important!

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Job Types: Full-time

Salary: $15.00 - $16.00 per hour + Bonus

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• 6-8 hour shift
• Day shift
• Monday to Saturday

Supplemental pay types:

• Bonus/ commission pay

Ability to commute/relocate:

• Noblesville, IN 46060: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Cell phone repair: 2 years (Preferred)
• Computer repair: 2 years (Preferred)
• Sales and Customer Service: 2 years (Preferred)

Language:

• English
• Knowledge of Spanish (Bonus)

Work Location: One location

Job Type: Full-time

Pay: $17.26 - $17.77 per hour

Expected hours: 32 – 38 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Application Question(s):

• If you are currently employed, why do you want to leave your current job?

Experience:

• Retail sales: 2 years (Required)
• Computer hardware: 1 year (Required)
• phone repair: 1 year (Required)

Ability to Relocate:

• Noblesville, IN 46060: Relocate before starting work (Required)

Work Location: In person