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Form of workPosition Description Under general supervision CDL licensed duties, in the operation of assigned North Central Regional Transit District transport and passenger vehicles as needed to travel assigned fixed and "demand" service routes; and performs related work as required. Operates assigned passenger vehicles while employing defensive driving techniques; maintains professional courtesy while under stress; makes public address announcements; properly answers questions; resolves transit-related concerns of passengers; exercises prudent judgment under a variety of constantly changing operating conditions. Conducts self in an appropriate manner as a representative of the RTD, working effectively in a diverse work environment; uses prudent judgment at all times; performs duties in a safe manner; ensures professional quality of services to all external and internal customers.
Operates transit vehicles in revenue and non-revenue service while in strict compliance with RTD policies, directives, and procedures and all federal and New Mexico traffic laws and regulations. Performs RTD pre- and post- trip inspections of transit vehicles for mechanical problems prior to beginning scheduled runs; conducts an external/internal visual inspection of the transit vehicle and pre-testing of necessary equipment, operating/safety devices, and transit vehicle controls for use while in service; conducts an internal visual inspection at the end of the schedule service day to collect and turn-in lost items. Completes accident and incident reports accurately and legibly as necessary at the end of scheduled shift resulting from traffic accidents, customer issues, or complaints.
Provides customer service information in a courteous, professional manner; operates the automated stop announcements system and /or states stop and public information announcements over the public address systems, and properly answering questions and solving transit-related concerns of passengers. Complies with Americans with Disabilities Act (ADA) in operating the transit vehicle; provides accessibility for disabled passengers to board and de-board by properly operating the accessibility lift and safely securing such passengers in a courteous manner; announces designated stops; pre-tests all passenger accessibility lifts and equipment during pre-trip inspections. Communicates with Dispatch for the purpose of providing information on fares, transfers, ticket refunds, routes, and other District Transit policies and rules concerning conduct, service, and policy changes.
Informs Dispatch of passenger lift pick-up and drop-off locations, and when hydraulic passenger lift fails to operate properly or of missed pickups of passengers. Observes and responds to emergency situations involving passengers, the public, or buses for the purpose of maintaining public/passenger safety, and proper bus operation. Observes and complies with all District and mandated safety rules, regulations, and protocols.
Minimum Qualifications Four (4) years of driving experience including two (2) years of experience performing above or related duties. Additional Requirements Possession of a valid State of New Mexico Commercial Driver's License (CDL-A or B) with multi-passenger "P" endorsement and airbrake certification, to be maintained throughout employment. Obtain and maintain all other endorsements/clearances required by DMV and obtain DOT medical certificate and maintain such for the duration of employment as a Driver.
