CB BSM Receptionist MMBSI MI

This specific role has the purpose of promoting the company's image through the high-quality service given to both external and internal customers. As a successful Office Receptionist, you will possesses structure, attention to detail, quality focus, high energy and flexibility to a high-paced deadline driven organization. In this role, you will need to work well in a team environment, be able to represent the location and company with professional courtesy and acumen and deliver flawless work output. The daily routine also requires you to follow procedures, processes, and techniques to complete assignments in line with the various business group activities and goals. This role is full time office based and will not be supporting remote work arrangements.

Responsibilities

• Welcoming guests and vendors and directing to right rooms/office and receive couriers and deliveries, ensure internal recipient collects as soon as possible
• Managing the schedule for conference and meeting rooms. Coordination with internal partners i.e., facilities and business stakeholders
• Troubleshoot technology in meeting rooms, coordinate catering as needed, ensuring optimal meeting experience and act as central point of contact for workplace tech, troubleshooting and raising workorder tickets when required.
• Strict application of the building access procedure as determined by Global Security for JPM floors and Building Security for general access, provision of visitor badges and escort guests/vendors as required. Coordinate Fire Life Safety in partnership with Global Security representatives.
• Handle regular activities without prompting (e.g. supply management), and advise in advance with issues or delays
• Coordinate on ad hoc projects as requested
• Establish and maintain strong working partnerships with direct team and other location-based colleagues

• Customer Service Knowledge is essential and knowledge of the financial services industry is preferable
• Minimum 3 years professional experience and exceptional attendance
• Advanced ability to organize with strong interpersonal, written, and oral communication skills displaying a strong proficiency in Microsoft Office
• Demonstrated ability to manage competing priorities and effective time management skills
• Ability to lift 20 lbs. and deliver packages to correct recipient
• Ability to handle dynamic and stressful situations in a professional manner while working successfully as part of a team and independently
• Diplomacy, tact, confidentiality, and adaptability are essential

***Note: this role requires five days in the office (Mon-Fri) and will not support Hybrid options.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans