Cause Analysis Program Manager

Grady Health System offers many career paths for your professional growth. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding position at Grady!

Job Summary

The primary aim of this role is to effectively manage the Cause Analysis Program within Grady Health System. Manage Cause Analysis Advisors (CAAs) who will facilitate Cause Analysis of safety events, the targeted action plans to prevent recurrence and monitor results. Train staff on Cause Analysis techniques as needed. Develop program assessment protocols for evaluation and improvement to ensure program goals are reached. This position supports Grady Health System imperative to ensure safety and reduce preventable harm through the application of standardized methodology of an objective investigative approach while minimizing interdepartmental conflict and maintaining staff confidence.

Job Responsibility

1. Hire, manage, support and coach Cause Analysis Advisors to effectively conduct daily event reviews to identify true safety events for classification, and Cause Analysis.

2. Effectively coordinate with quality, safety, nursing, and operations to conduct interviews of all parties involved in accidents and serious events with harm.

3. Ensure the implementation of standardized Root Cause Analysis (RCA) 3 meeting model methodology and tools to facilitate the development of an action plan prevent recurrence of similar harmful outcomes (deja vu events); and identify lessons that may promote the achievement of better consequences.

4. Provide Cause Analysis trainings for RCA, Apparent Cause Analysis (ACA) and Common Cause Analysis (CCA)

5. Ensure the CAAs are trained to facilitate through, unbiased and objective investigation.

6. Ensure the quality and timely completion of RCA and CCAs.

7. Conduct CCAs for completed RCAs to identify system-wide themes for improvement and reporting.

8. Ensure CAAs are effectively coordinating with Quality and Process Improvement and operational stakeholders for the RCA action plan development, identifying defined dates for implementation of corrective actions.

9. Overall monitor and analyze the success of the action plans in preventing similar future events with harm.

Education

Required:

Bachelor's degree in nursing, or another clinical field, and/or related field. Master's degree in Healthcare or Business Administration preferred.

Experience

Required:

5-7 years of progressively responsible work experience in safety/quality/performance improvement with a Bachelor's degree or four (4) years progressively responsible and relevant safety/quality or performance improvement experience required with a Master's degree.

Skills/Certs/License

Required:

Experience in conducting medical records reviews, and knowledge of Cause Analysis, workflow charting and other analysis techniques. Effective communication, collaboration and interpersonal skills. Demonstrated expertise in facilitating diverse teams, Cause Analysis, human factors and error detection preferred.

Preferred:

CPHQ, CPPS or Lean Six Sigma Certification

Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.