Catering Administrative Assistant

Who Are We?

Willabys Catering has been a cornerstone of the Willamette Valley event industry for over three decades and has remained a family company since our humble beginnings out of a small garage converted into a kitchen. We provide full service catering and event planning for weddings, corporate, and other social functions to the highest level of service. We intend to do this for many more decades and want high energy candidates to join the team for the long haul. You grow as we grow!

At Willabys Catering, we believe in the transformative power of exceptional cuisine and impeccable service. Are you ready to embark on an excited journey in the world of event staffing and sales support? We are on the lookout for a vibrant and proactive Staffing/Sales Support team member to join our crew! If you’re a stellar communicator with a passion for fostering relationships and have a keen eye for detail, we want to hear from you!

Position Overview: As a key player in our team, you’ll be the maestro behind the scenes, orchestrating everything from event staff scheduling to data analysis and event logistics. Your role is dynamic, adapting to the ever-changing needs of our events. Think of yourself as the superhero who ensures everything runs smoothly!

Essential Duties:

• Contacts customers face-to-face, by telephone and/or email, to confirm, coordinate, and update details for scheduled catering activities.
• Details each group’s catering needs which may include but is not limited to: menu planning, meal time, and room set up.
• Conducts facility tours and sight visits for groups assigned.
• Tracks all guarantees and deadlines based on contract.
• Attends trade shows, wedding shows, etc. as assigned.
• Completes projects as directed in relation to the area of responsibility.
• Assists the department manager in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems.
• Assists in the coordination of department members that may include, but is not limited to: Banquet Captain, Servers, Hosts, Set Up Staff.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
• Assists manager in communicating any changes or new policies and procedures to the department.
• Regular and reliable attendance.
• Performs other duties as required.
• Ensures accurate and timely invoicing for all services rendered, to include recording events on the POS system.

Physical Demands:

Frequently stands, walks, sits, talks and hears; regularly uses hands; regularly reaches with hands and arms; occasionally climbs, balances stoops, kneels, crouches, tastes or smells. Frequently lifts up to 20 pounds and occasionally lifts up to 50 pounds.

Environment/Noise:

Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:

Driver’s License may be required.

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of software applications such as Microsoft Word, Excel and POS system.
• Prior supervisory and management experience.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Please include a short cover letter with your resume when you apply.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Salem, OR 97301: Relocate before starting work (Required)

Work Location: In person