Address
Form of workBy catering to both consumers and enterprises, we're powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing.
As a Catalog Specialist, you'll play a critical role in maintaining and improving the accuracy, timeliness, and completeness of information about events and inventory on our ever-growing SeatGeek platform; both as a broad mission impacting our whole customer and employee bases, and as it relates to allowing our inventory to match to events optimally.
Working with various people across Marketplace Operations, Customer Experience, Inventory, Marketing and others, you will contribute to both reactive and proactive event work; drive substantial revenue savings and captures; prepare for important on-sales (including league and festival season), save and drive substantial amounts of GTV through event accuracy, matching inventory, regularly QA our existing venues / performers, and more.
The Catalog Specialist reports to the Catalog Manager and is a member of the broader Event Operations team. It is a highly technical, detail-oriented, and collaborative role.
What you'll do- Rapidly address urgent event issues relating to details managed within our internal events and inventory matching platform: both reactive and proactive work.
- Focus on maintaining information housed within our internal event platform, especially as it relates to the accuracy of performers, venues, and events live on SeatGeek.
- Monitor resources such as ShowsOnSale, Consequence of Sound, or Billboard; in addition to internal sources, frequently for tour announcements, cancellations, festivals lineups, postponement alerts, and periphery news that may impact customers and drive revenue.
- Potential to take on leadership role in regard to on-sale alerting, work done in tandem with various stakeholders on new tour announcements to get the site up to speed on an ASAP basis.
- In the case of event cancellations / postponements, all affected dates must be individually assessed for updates, inventory re-matched to new dates, with the possibility of creating internal notes to assist customer experience with any incoming volume as a result of these updates.
- Respond to and investigate customer reported event updates or mismatches where tickets may be incorrect to what was advertised.
- Collaborating with Customer Experience and Broker teams to handle wide-ranging event updates which may impact buyers and sellers.
- Handle real time updates for high profile events that require immediate attention, such as March Madness, Playoffs, and selection days. This requires a high amount of flexibility in regards to scheduling.
- QA high profile events, and schedule announcements utilizing internal tooling to prevent incorrect listings and sales.
- Manually match inventory to events; assessing reasoning as to why automated processes did not effectively work and actioning accordingly.
- Other Marketplace / Catalog responsibilities, which may include assisting other teams with offboarded tasks or high profile projects as needed.
- Potential schedule would require weekend work
- 2+ years experience in the ticketing industry
- Superior communication skills; written and spoken
- Ability to multitask constantly and effectively
- Superior organizational skills; detail-oriented; follow-through is a strength
- Ability to effectively collaborate both within team, and with other teams
- Thinks quick on feet and not flustered easily
- Strong knowledge of Big 5 sports event structure, and eagerness to learn about others
- Goal-oriented and action-oriented
- Self-sufficient and confident in ability to research
- Strong analytical and technical skill set
- Is not easily flustered or intimidated by heavy workload with wide-impact
- Confidence in work, and ability to execute independently
- Knowledge of the live event industry, bonus for familiarity with a wide variety of event types and quirks therein
- Prior work collaborating with Product and Marketing teams preferred
- Imaginative and passionate in optimizing workflows and tooling
- Equity stake
- Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
- A WFH stipend to support your home office setup
- Flexible PTO
- Up to 16 weeks of paid family leave
- 401(k) matching program
- Health, vision, dental, and life insurance
- Annual subscriptions to Headspace, Ginger.io, and One Medical
- $120 a month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $50,000-$80,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
