Casino Regulatory Manager

The Massachusetts Gaming Commission (MGC) seeks to hire a Casino Regulatory Manager assigned to the Plainridge Park Casino in Plainville, MA.  Under the direction of the Gaming Agents Division Chief, this position is responsible for the direction and review of activities of the Gaming Agents at a licensed gaming facility. The individual will be responsible for establishing and maintaining professional relationships with the operators and managers of the casinos, and for maintaining constant communication with the Gaming Agents in their assigned casino. The Casino Regulatory Manager will also work closely with federal, state, and local law enforcement agencies. This individual will conduct regulatory investigations and prepare complex, detailed reports. The Casino Regulatory Manager will work closely with the Compliance Coordinator to establish regulatory oversight through operational reviews, inspections, and assessments in comparison to all MGC regulations and state legislation.  

Duties and responsibilities include, but are not limited to, the following:  

• Assist the Gaming Agents Division Chief with the creation of policies and procedures within the Investigations and Enforcement Bureau (IEB), Gaming Agents Division, recommend regulations, policies and procedures in order to improve the effectiveness and productivity of the Gaming agents team, identify deficiencies in casino internal controls and recommend appropriate changes, provide input into all gaming floor and back of house change requests as well as new gaming floor layouts, and assure that all SOPs and Organizational Procedures and followed.  
• Evaluate the work performance of Supervising Gaming Agents, offer training recommendations and/or development plans; and review submitted evaluations of Gaming Agents by Supervising Gaming Agents to ensure fullness and finality.  
• Monitor the certification process of all gaming revenue in the Category 1 and Category 2 gaming establishments.  

• Receive and review daily surveillance and security reports to monitor the establishment's activities, and review reports and supporting documents prepared by Gaming Agents and provide testimony as requested  
• Review and resolve complaints from the public, licensees, and other gaming officials, work closely with MGC attorneys on all enforcement actions, and provide necessary testimony to appropriate hearing or court proceedings  
• Assure that all criminal activity in casino is referred to the MA State Police and any other appropriate law enforcement agency, communicate and cooperate with police assigned to the Gaming Enforcement Unit to ensure effective and efficient regulation, and assist in detecting and properly investigating any violations of gaming laws or regulations and prepare and submit reports of all violations to the Gaming Agents Division Chief. 

Our Benefits:  Hybrid work environment; MA State Retirement Plan (Pension); Tuition Remission for yourself and your spouse to MA Community Colleges and State Universities; Medical, Dental, Vision, Life, and Disability insurance; 12 paid Holidays; Deferred Compensation 457(b) Plan; Flex Spending for Healthcare, Daycare, and Transportation; Three weeks' Vacation to start , three Personal Days and 15 Sick Days per year; Health Insurance Buy-out option.

Skills and Qualifications:  

• Demonstrated expertise of gaming equipment, rules of the games, count room operations, and internal controls, casino surveillance and security operations. 
• Familiarity with or exposure to methods and techniques of criminal and/or regulatory investigations .
• Understanding of the operations of gaming establishments, casino games, and devices.
• Experience with a Casino Regulatory agency, and casino opening processes.
• Demonstrated ability to lead and motivate a diverse team, and proactively collaborate with staff to address concerns or resolve issues.  

Experience, Education, and Training:  

• Bachelor's degree and a minimum of 10 years working in an office or casino environment, with a minimum of 6 years of experience in a casino or Casino Regulatory agency.  

Salary is commensurate with experience.  

The successful candidate will be required to pass an extensive background check that includes a full credit check, CORI, drug screen, fingerprinting and a review of tax filing standing with the MA Dept of Revenue (DOR) and the Internal Revenue Service (IRS). 

The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011). Under the law, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor license in Massachusetts.  

It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.