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SalaryEssential Job Functions: This position requires the ability to stand or sit for several hours at a time. Must be personable, customer-service oriented, and have a strong command of the English language with a clear speaking voice. Must have a passion for exceptional customer service.
Minimum Qualifications:
- Previous experience in guest service preferred.
- High School diploma
- Enthusiastic, friendly, outgoing and engaging.
- Strong command of the English language, both written and verbal.
- Excellent communication skills.
- Comfortable interacting with large crowds.
- Commitment to high guest service standards.
- Ability to work weekends, holidays and occasional evenings.
- Required to wear a uniform and follow departmental dress code.
- Preferred open availability.
- Proficiency in a second language is a plus.
Essential Job Functions: All staff in this position will be cross-trained.
Cashier:
- Computer literate.
- Responsible for execution of tickets sales, membership sales, refunds, and communicating pricing and program information to our guests.
- Makes minor decisions regarding crowd control and individual guest concerns.
- Able to maintain a positive attitude dealing with both guests and staff.
- Ability to communicate effectively with guests and staff.
- Responsible for having a balanced register.
- Able to upsell different sale points given.
- Greets groups upon arrivals, manages bus circle to ensure safety and clearly recites rules for groups entering the aquarium.
- Interacts in a welcoming manner.
- Able to manage lunchroom schedule in a punctual manner.
4-D Theater Operator:
- Determine if guests are at the proper movie showing.
- Load and prep digital movies.
- Remain in the theater to monitor guests throughout each movie.
- Cleaning of 169 seats between showings within 5-8 minutes.
- Recognize and report technical issues or malfunctions to management.
- Sanitation of 3-D glasses and cleaning rags in large quantities.
- Properly follow deep cleaning guides for daily, weekly and end of day procedures.
Information Station/Booth:
- Greet and communicate to guests various exhibits and activities for the day in a welcoming manner.
- Ability to run the Virtual Reality station.
- Knowledgeable in information about the aquarium, may include the history, exhibits, events, food/drink, departments, etc.
- Maintain cleanliness of the station, desk and VR.
- Upsell the events and activities occurring at the Maritime Aquarium.
Operator:
All Guest Services staff will be required to cover the position of operator from time to time.
- Friendly and professional tone needed.
- Ability to learn and convey basic information, including pricing, membership, and upcoming events.
- Ability to direct guests to specific exhibits when asked and know the layout of the Maritime Aquarium.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Maritime Aquarium is an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply.
Job Type: Part-time
Pay: $16.88 per hour
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person
