Cashier/Customer Service

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Functions:

 Promote trust and respect among associates.

 Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store.

 Gain and maintain knowledge of products sold within the store and be able to respond to questions and make suggestions about products.

 Responsible for being visible, friendly, and actively greeting, engaging and assisting customers.  Process customer transactions through the check lane quickly, accurately, and efficiently.

 Observe scheduled shift operating hours.

 Receive accurate payment for merchandise; makes change; processes checks, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties.

 Understand the Point-of-Sale system, and handle various tenders, rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.

 Record the sale of items to the register by moving merchandise across the scan window, using a hand-held scanning gun or, if necessary, the 10-key pad.

 Understand and adhere to the company's cash handling procedures and work honestly and effectively to control loss.

 Understand and adhere to guidelines on restricted sale items, such as Alcohol, Tobacco, Fireworks, and Videos.

 Follow procedures to limit shrink such as, but not limited to checking for bottom of basket, scanning all items to ensure proper balance on hand, avoid manual hand rings, and close the loop procedures.

 Able to complete transactions in the time allotted to ensure productivity beach marks are met.

 Report pricing discrepancies as directed by company policy.

 Stay current with present, future, seasonal and special ads.

 Offer and/or mention to customers all company directives such as Kroger Personal Finance, fundraising requests, customer service surveys, fuel points.

 Keep checkout area clean.

 Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

 Notify management of customer or employee accidents.

 Report all safety risks or issues, and illegal activity, including robbery, theft or fraud.

 Adhere to all local, state and federal laws, and company guidelines.

 Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.

 Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:

Some of the Behaviors needed to successfully perform this position are:

Leadership Behaviors:

 Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

 Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

 Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

 Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.

 Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

 Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

 Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

 Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

 Safety Awareness -Identifying and correcting conditions that affect employee safety, upholding safety standards.

Minimum Position Qualifications:

 Successfully completed checker training.

 Ability to handle stressful situations.

 Effective communication skills

 Knowledge of basic math: counting, addition, and subtraction

 Must be able to meet the minimum physical demands of the position.

 Must be 18 or older.

 Current alcohol sellers permit once employed.

Desired Previous Job Experience:

 High school diploma or equivalent

 Customer service experience

 Courtesy Clerk

 Second language: speaking, reading and/or writing.

Potential Career Path from this Position:

 Self-Checkout Attendant

 Front-end Supervisor

 Customer Service Desk Clerk

 Other clerk positions within the store

Physical Demands:

 Lifting up to 50# from 12” to waist throughout shift.

 Lifting up to 50# from waist to shoulder throughout shift.

 Lifting up to 50# from floor to waist throughout shift.

 Objects lifted using both hands may include, case product, dog food, bags of salt, fruit and supplies.

 May carry bags of groceries, cleaning supplies and other store items.

 Pushing and pulling carts and six wheelers.

 Gripping with a power hand grip throughout shift.

 Reaching at arm’s length throughout shift.

 Rotation of trunk in all directions throughout shift.

 Forward bending throughout shift.

 Wrist position of neutral, palm up and palm down throughout shift.

 Static crouching throughout shift.

 Constantly standing and walking on concrete, mats, and carpet throughout shift.  Squatting throughout shift.

 Occasionally stooping, kneeling, crouching, and crawling throughout shift.

 Using hands to finger, handle and/or feel objects, tools or controls.  Climbing stairs, step stools, and step ladders.

Tools and Equipment Use

Cash registers, carts, tills, computers, tender bags, grocery bags, intercom system, pens, scanner, printer, fax machine, EFT machine, cash, coins, six wheelers, office machines and telephone.

Work Surface

Check stands, tile floors and mats

Length of Work Day/Week

Up to 8 hours with breaks at 2-hour intervals. Approximate workweek of 40 hours.

Other Job Requirements

 Basic Math

 Seeing

 Touch

 Hearing

 Reading English

 Writing English

 Speaking English

Environment

Inside of a building.

Disclaimer

The physical requirements, job duties, elements, responsibilities, skill, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and may not be all of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or as the work environment requires.

Job Types: Full-time, Part-time

Pay: $15.40 - $20.45 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Night shift

Weekly day range:

• Weekends as needed

Work Location: In person