Cashier/Customer Service

JOB TITLE: Cashier DEPARTMENT: Front End

PURPOSE

Provides prompt, efficient and friendly customer service. Operates a cash register and all the duties which correspond to this activity.

WORKING RELATIONSHIPS:

Accountable and Reports to: Store Director; Asst. Store Director, Person In Charge, Front End/Service
Manager, Asst. Front End/Service Manager

PRIMARY JOB FUNCTIONS:

• Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.

• Genuinely thanks each customer and invites them back.
• Assists customers by: (examples include) o escorting them to the products they’re looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience.

• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Operates cash register accurately and scans all products.
• Redeems promotional coupons, WIC checks and rain checks; receives cash, checks, and EBT/EFT transactions; counts back change, issues receipts and Catalina coupons.
• Changes register tape and ribbons as necessary.
• Places merchandise in bags and or cart in a neat, organized fashion.
• Assists courtesy clerks as needed.
• Answers customer questions and concerns and follows-up with appropriate personnel.
• Understands and follows local, state, and company policies on sales of tobacco and liquor.
• Ensures compliance with local, state, and federal guidelines regarding WIC and EBT (Link).
• Required to know value, look-up numbers, department numbers, and features of items for which money is received.
• Perceives immediate surroundings for customer needs and problems for store safety and security.
• Communicates clearly and distinctly on the intercom or telephone system.
• Reviews weekly store ad to note price changes and sale items.
• Keeps register area clean and adheres to “5S” standards, ensures adequate supplies are ready and available, and helps maintain the store appearance.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Protects associates and customers by removing potential hazards from the sales floor and parking lot in a timely manner.

Updated 6/2011

SECONDARY JOB FUNCTIONS: (These are considered occasional in nature)

• Retrieves grocery carts from the parking lot.
• Assists in other areas of store as permitted by Collective Bargaining Agreement(s).
• Performs other job related duties and special projects as required.

SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: (Physical demands outlined on attached PAR sheet)

• Must have the ability to solve practical problems and deal with multiple variables as they are presented.
• Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Have the ability to understand and follow written, verbal or demonstrated instructions, write identifying information, and request supplies verbally or in writing.
• Visual requirements include vision from less than 20 inches to more than 20 feet with depth perception, and field of vision.
• Must be able to work shift varying in length and times, including nights, weekends and holidays.

WORKING CONDITIONS:

The duties for this position are normally conducted in a store environment. May occasionally be required to work outdoors. Exposure to cleaning chemicals. There is significant responsibility to maintain customer service levels and handle multiple priorities. This is a fast paced work environment where stressful situations are encountered.

EQUIPMENT USED TO PERFORM JOB:

Cash registers, cardboard/trash compactor, calculator, telephone, intercom, cart strap.

CONTACTS:

Has daily contact with customers, co-workers, suppliers/vendors, and the general public.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person so classified.

Updated 6/2011

FE Cashier Physical Action Requirements*
Not at all Seldom Occasionally F r e q uently Continuously

Activity 0 Hrs 0-1 Hrs 1-2.5 Hrs 2 .5-6 Hrs > 6 Hrs Comments
0% <1% 1-33% 34-66% 67-100%

Standing  tile/concrete floor

Sitting 

Walking  tile/concrete floor

Climbing  step stool (1 - 3 steps), stairs

Low Level Work 

Twisting of torso 

Reach above Shoulder Level  up to 80"

Reach below Shoulder Level  reach up to 24" side-to-side, 18" forward

Bend/Stoop & Reach 
Simple/Light Grasping:

Preferred Hand

Both Hands  scanning/handling product
Firm/Strong Grasping:

Preferred Hand

Both Hands  scanning/handling product
Simple/Light Pinching:

Preferred Hand

Both Hands  scanning/handling product
Firm/Strong Pinching:

Preferred Hand
Both Hands  scanning/handling product

Pushing / Pulling Requirements*

Items / Material N o t a t a l l Seldom O ccasionally F r e q uently Continuously
0 Hrs 0-1 Hrs 1-2.5 Hrs 2 .5-6 Hrs > 6 Hrs Comments

Force Pounds 0% <1% 1-33% 34-66% 67-100%
Pallet Jack

<20 LBS 
20-50 LBS 

>50 LBS 
Stock Cart/ U-Boat

<20 LBS 
20-50 LBS 

>50 LBS 
Other (list force) gocery carts: 20-40 LBS  up to 100 yds

Lift / Carry Requirements*

Not at all Seldom O ccasionally F r e q uently Continuously
Item Weight 0 Hrs 0-1 Hrs 1-2.5 Hrs 2 .5-6 Hrs > 6 Hrs Comments

0% <1% 1-33% 34-66% 67-100%
Height Lifted Distance Carried

<10 LBS  6 - 36" 1 - 5 ft
10 LBS - 20 LBS  6 - 36" 1 - 5 ft
20 LBS - 30 LBS  6 - 36" 1 - 5 ft
30 LBS - 40 LBS  6 - 36" 1 - 5 ft
40 LBS - 50 LBS 
> 50 LBS 

*All weights and frequencies may vary by season; heights and distances may also vary slightly between stores.

Updated 6/2011

Work Remotely

• No

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Silvis, IL 61282: Relocate before starting work (Required)

Work Location: In person