Responsibilities/Skills/Experience Requirements
- Provides the highest degree of Member service by making the Member the first priority; this includes stopping other merchandising
of greet, discover, solve, and close. Demonstrates the right behaviors in the selling process and takes ownership for identifying
needs and recommending appropriate solutions. Engages with Members in a professional manner to deliver a Members First
experience.
- Maintains thorough knowledge of available merchandise, and services to assist Members in locating and selecting merchandise.
- Strives to deliver a WOW member experience every time, and seeks feedback to ensure they are delivering the right experience,
- Takes ownership for enhancing the Member experience, and assists with Member concerns Uses the right resources in resolving
experience (i.e., assist members, maintain presentation, answer phones). Provide an effective transition for the member to another
associate as needed to resolve concerns.
- Completes Member transactions accurately and efficiently using POS and online systems, including sales, returns and exchanges
care plan) and stays up-to-date on changes.
- Versed in the benefits of Shop Your Way (SYW), the elements of a WOW experience, and able to sell the program to members.
- Leverages integrated retail technology and Know Your Member in order to facilitate the Member experience.
- Educates Members on our Satisfaction Guaranteed return policy. Optimizes credit, gift card, SYW Rewards, and multi-channel
opportunities).
- Sets non-promotional, promotional, and seasonal signing, including store-wide and event signing if assigned to perform this
- Sets and maintains sales floor to national merchandising and presentation standards.
- Performs merchandise support tasks (e.g., straightening merchandise) during each work shift. Responsible for keeping the
- Performs accurate count updates and inventory adjustments.
- Adheres to merchandise protection standards.
- Uses basic internet navigation to access and print information/reports.
- Stays current and understands the implications of upcoming events, product updates, selling process requirements, and
- Maintains on-going knowledge of applicable National Presentation Standards, store merchandise, integrated retail, SYW, and
systems.
- Performs other duties as assigned.
REQUIRED SKILLS:
- Basic reading, arithmetic, writing and oral communication skills
- Basic Internet navigation
REQUIREMENTS:
Age Requirement: 18 years of age or older when multi-level unit with freight elevator
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